Donald Banis
CLAREMORE,OK
Summary
Adept at enhancing customer satisfaction and increasing sales revenue, my tenure at Jackie Cooper Imports honed my expertise in parts cataloging and problem-solving. Leveraging proprietary software for efficient order fulfillment and inventory management, I led initiatives that streamlined operations and fostered team collaboration, significantly contributing to the company's success.
Focused parts advisor well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 30 years of progressive experience in field.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Wholesale Parts Advisor
Jackie Cooper Imports
09.1994 - Current
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
Parts Advisor
Lokey Motor Company
05.1989 - 09.1994
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
Parts Advisor
Crown Eurocars
01.1986 - 05.1989
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
Education
GED -
Clearwater High School
Clearwater, FL05-1977
Skills
- Parts cataloging
- Warehouse operations
- Shipping procedures
- Warranty administration
- Returns handling
- Stock control
- Parts identification
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Verbal and written communication
- Email communication
- Invoice processing
- Training and coaching
- Inventory management
- Order fulfillment
- Shipping coordination
- Supply orders
- Delivery coordination
- Suggestive selling
- Vendor relations
- Coordinating paperwork
- Purchasing oversight
- Returns processing
- Proficient in [software]
- Product merchandising
- Parts recommendation
- Reviewing deliveries
- Parts department organization
- Replacement parts identification
- Returns management
- Parts documentation
- Stock number and pricing data
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Deal closing
- Effective communication
- Customer interaction
- Purchase orders
- Product knowledge
- Computer literacy
- Time management abilities
Certification
- Master Certified Parts Advisor of North America Since 1990
Languages
English
Mercedes Benz Legacy Award
The Legacy Award is based on 30 years of experience with Mercedes Benz of North America
Timeline
Wholesale Parts Advisor
Jackie Cooper Imports
09.1994 - Current
Parts Advisor
Lokey Motor Company
05.1989 - 09.1994
Parts Advisor
Crown Eurocars
01.1986 - 05.1989
GED -
Clearwater High School
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