Donald Beane II
Associate Product Manager
Norfolk,VA
Summary
Proven leader in product management and team development, leveraging expertise in Product Lifecycle Management and Stakeholder Communication to drive significant enhancements at InMotion Hosting. Excelled in executing product launches and optimizing user experience, achieving marked customer satisfaction improvements. Skilled in synthesizing customer feedback and market research to inform strategic decisions.
Overview
17
17
years of professional experience
Work History
Associate Product Manager
InMotion Hosting
09.2020 - Current
- Developed product documentation to communicate upcoming features and products to internal teams.
- Developed comprehensive product roadmaps, outlining key milestones and deliverables.
- Analyzed user behavior data to identify patterns that informed future feature developments or enhancements.
- Consulted with product development teams to enhance products based on customer interest data.
- Optimized user experience by incorporating customer feedback into product improvements.
- Monitored industry trends and competitor activities, making strategic recommendations based on findings.
- Facilitated successful product launches through close coordination with marketing, sales, engineering, and support teams.
Instructional Design and Facilitation Supervisor
InMotion Hosting
01.2019 - 09.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained compliance with company policies, objectives, and communication goals.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.
- Designed course materials and supported implementation.
- Applied adult learning principles to ensure optimal engagement levels among diverse groups of learners.
Trainer I
InMotion Hosting
10.2018 - 01.2019
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Monitored participant workflow and behaviors throughout training process.
- Tracked attendance and evaluated progress for assigned trainees.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Technical Support Team Lead & Tier 1 Agent
InMotion Hosting
05.2017 - 10.2018
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Cultivated strong relationships with key clients by providing prompt and reliable technical assistance as needed.
- Championed the adoption of new support tools and technologies, consistently staying ahead of industry trends and best practices.
- Established clear performance benchmarks, motivating team members to consistently exceed expectations.
- Liaised with product development teams to report recurring issues, ultimately driving product enhancements based on customer feedback.
Bar & Restaurant Manager
Chicho's Pizza
04.2014 - 05.2017
- Enhanced the establishment''s reputation through consistent delivery of exceptional service, food quality, and ambiance.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Launched successful promotions in collaboration with the marketing team, driving increased sales and customer engagement.
Aviation Electronics Technician
US Navy
11.2007 - 04.2013
- Optimized aircraft performance with timely repairs and component replacement, minimizing downtime for flight operations.
- Reduced costs by effectively managing inventory of tools, parts, and consumables to prevent overstocking or shortages.
- Ensured regulatory compliance with strict adherence to FAA guidelines while performing maintenance tasks on aircraft systems.
- Evaluated, specified, ordered, tested, configured and tracked aircraft and lab assets for company requirements.
- Mentored junior technicians, sharing technical expertise that led to improved skillsets within the team.
- Improved aircraft system reliability by conducting thorough inspections and troubleshooting of avionic systems.
Education
Bachelor of Science - Network And System Administration
ECPI University
Virginia Beach, VA 05.2001 -
Associate of Science - Computer Networking
ECPI University
Virginia Beach, VA 05.2001 -
Skills
Product positioning
Stakeholder Communication
Customer Feedback Analysis
Sales Enablement Support
Product Launch Execution
Market Research Analysis
Product Backlog Management
User Acceptance Testing
Product Documentation
Product Lifecycle Management
Timeline
Associate Product Manager
InMotion Hosting
09.2020 - Current
Instructional Design and Facilitation Supervisor
InMotion Hosting
01.2019 - 09.2020
Trainer I
InMotion Hosting
10.2018 - 01.2019
Technical Support Team Lead & Tier 1 Agent
InMotion Hosting
05.2017 - 10.2018
Bar & Restaurant Manager
Chicho's Pizza
04.2014 - 05.2017
Aviation Electronics Technician
US Navy
11.2007 - 04.2013
Bachelor of Science - Network And System Administration
ECPI University
05.2001 -
Associate of Science - Computer Networking
ECPI University
05.2001 -