Donald Bell
USAF Academy,CO
Summary
Dedicated Systems Engineer with 22 years of experience in Information Technology (IT). Well diverse in Server Management, System Administration, Information Assurance, Planning, Management, and the troubleshooting of Information Systems and Services. Committed to fostering the development of cohesive teams that are effectively equipped to achieved organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Systems Engineer/Advisor
Peraton
Colorado Springs, CO
05.2023 - Current
- Active Directory Technical Lead, implementation/management of GPO's, coordination of Domain Trust, and hierarchal structure of Organizational Units
- Secured applications by rolling out patches and solutions to vulnerabilities, (STIG)
- Interacted with users from global sites to analyze and resolve system errors, workflow errors and permissions issues.
- Engaged with upper management regularly with reports on project status, activities and achievements.
- Installed and configured operating systems, application software and system management tools.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Created online documentation to help employees resolve day-to-day issues.
- Increased team productivity and automated repetitive tasks with batch files, PowerShell.
Senior Information Technology Manager
US Army
Fort Knox, KY
07.2021 - 09.2023
- DOD 8570 - IAT III
- Senior ATCTS Manager, 3200 Personal, responsible for the auditing and reviewing of account compliance.
- Conducted project reviews based on organizational principles, policies and practices.
- Construction of Continuity of Operations Plan (COOP) and Disaster Recovery (DR) operations.
- Provided status updates to keep upper management informed and to reach goals.
- Planned, implemented and integrated updated system-oriented projects.
- Led cross-functional teams in systems integration projects.
- Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
- Defined technical integration strategy and developed integration plans.
Information Services Technician
US Army
Fort Hood, TX
10.2016 - 06.2021
- Responsible for the implementation of Tactical Infrastructure BCCS, TSI, CPOF virtual environment.
- Senior ATCTS Manager, 4300 Personal, responsible for the auditing and reviewing of account compliance.
- Responsible for the Tentative Security Plan (TSP), collection and organization all devices along with the Command Cyber Readiness Inspection (CCRI).
- Installed and Maintained Operating System Infrastructure (Microsoft Server 2012R2, 2019, SQL 2013-2016, Exchange 2013-2019
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Secured applications by rolling out patches and solutions to vulnerabilities, (STIG)
- Responsible for the creation and oversight of all user accounts, applied security rights and provided remote desktop support
- Coordinated all Domain Controller trust and data transfer with local and outside agencies
- Support Information System Security Managers with technical work related to Cybersecurity
- Experience with VMWare/Virtual environment
Information Technology Specialist
US Army
Naples , Italy
07.2013 - 09.2016
- Maintained and controlled server room, Management of Windows Server 2008 R2, responsible for the implementation of DNS Server, ADDS, Printer Servers and the availability of File and Storage Services.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Kept hardware and software systems current with latest patches and current licenses.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Performed continuous assessments of network structure, business content filters and security firewalls.
Senior Nodal Network Systems Operator
US Army
Fort Hood, TX
06.2009 - 06.2013
- Responsible for the installation, initialization, operation of IP Joint Network Node that served as the communications hub for NIPR and SIPR data transportation.
- Managed and supervised 30 personnel, responsible for their welfare, mentorship, and technical development.
- Configuration of 8 Network Switches, 6 48 port User Access Cases, 3 Routers, 2 Call Managers, 2 Video Teleconference systems, 2 Firewalls, 2 Taclanes, and 2 KIV7-M.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
Information Technology Specialist
US Army
Fort Carson, CO
02.2006 - 05.2009
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Kept hardware and software systems current with latest patches and current licenses.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
- Maintained records, logs and lifecycle documentation of work requests.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Cable Installation Technician
Time Warner Cable
Jacksonville, NC
10.2005 - 01.2006
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Installed outlets, drops, converters, modems and digital terminals.
- Taught customers basic use of equipment based on service package and answered questions.
Tactical Switching Operator
US Marines Corps
Marine Corps Base Camp Lejeune, NC
10.2001 - 09.2005
- Completed commercial and industrial installations and system repairs with high degree of skill.
- Inspected and diagnosed wiring installations and issues to maintain safety.
- Measured voltages and adjusted setups to increase equipment longevity.
Operations Manager, Information Technology
Peraton
Colorado Springs, CO
01.2024 - Current
- Provided guidance and training to junior staff members on how to use different tools for managing IT infrastructure.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Arts - Psychology
American Military University
West Virginia11.2016
Master of Science - Psychology
Grand Canyon University
Phoenix, AZ10.2020
Skills
- Operating System: Windows
- Software Applications: MS Office, Active Direcotory, Exchange, SQL, SCCM, DNS, DHCP Server, SharePoint, VMware, vSphere, MS Group Policy,
- Network Protocols: TCP\IP, DNS, DHCP, RDP, FTP
- Hardware: Laptops, Desktops, Printers, Dell EQL, NetApp, ESXI, UPS
- Attributes: Time Management, Commitment , Superb Presentation Skills, Excellent People Skills, Sets Performance Standards
- DoD 8570: IAT Level I - III, IAM Level I - II, IASAE I - II
Certification
- TS/SCI CLEARANCE
Certifications
· VMware Certified Technical Associate - Data Center Virtualization 2023
· VMware vSphere 7.x Professional
· VMware vSphere 6.7 Foundations
· CompTIA Advanced Security Practitioner (CASP +)
· CompTIA Security +
· CompTIA Network +
· Certified Ethical Hacker (CEH)
· Tanium Certified Operator (TCO)
· Lean Six Sigma: Green Belt
· Lean Six Sigma: Black Belt
· Azure Fundamentals (AZ-900)
· Azure Certified Administrator (Expired)
· Cisco Certified Entry Network Technician (Expired)
Military
Chief Warrant Officer (CW2), U.S. Army (Retired), 21 years
References:
Deon R. William
Network Monitoring Analyst DISA SOCOM
P: (813) 826-7165
deon.r.williams.ctr@mail.mil
CW2 Jonathan F Jackson
Information Services Technician 3/1 Calvary Division
P: (717) 878-4622
jonathan.f.jackson2.mil@army.mil
MAJ Domeca O. Newsome
Deputy Director
18th Finance Support Center (FISC)
P: (502)-626-8529
domeca.o.newsome.mil@army.mil
Timeline
Operations Manager, Information Technology
Peraton
01.2024 - Current
Systems Engineer/Advisor
Peraton
05.2023 - Current
Senior Information Technology Manager
US Army
07.2021 - 09.2023
Information Services Technician
US Army
10.2016 - 06.2021
Information Technology Specialist
US Army
07.2013 - 09.2016
Senior Nodal Network Systems Operator
US Army
06.2009 - 06.2013
Information Technology Specialist
US Army
02.2006 - 05.2009
Cable Installation Technician
Time Warner Cable
10.2005 - 01.2006
Tactical Switching Operator
US Marines Corps
10.2001 - 09.2005
Bachelor of Arts - Psychology
American Military University
Master of Science - Psychology
Grand Canyon University
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