Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Donald Birdou

Massena,NY

Overview

8
8
years of professional experience

Work History

Store Manager

7-11 Convenience Store
Norwood, NY
03.2024 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Created weekly work schedules for store personnel.
  • Developed relationships with suppliers to negotiate better prices.
  • Updated POS system with new products and promotional offers.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Assistant Manager

7-11 Convenience Store
Norwood, NY
06.2023 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Maintenance Crew Member

Walmart
Massena, NY
03.2023 - 06.2023
  • Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
  • Replaced light bulbs in ceiling fixtures and lamps throughout the facility.
  • Provided support to other crew members during large-scale maintenance tasks.
  • Cleared walkways of snow and ice during winter months.
  • Managed inventory of maintenance supplies and equipment.
  • Maintained compliance with internal and regulatory safety standards.
  • Notified management about necessary repairs or professional service needs for building operating systems.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Removed snow from sidewalks, driveways and parking areas.
  • Provided excellent customer service when addressing tenant maintenance concerns.

Store Manager

Dsj gas inc.
Massena, NY
11.2020 - 02.2023
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed relationships with suppliers to negotiate better prices.
  • Updated POS system with new products and promotional offers.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Store Manager

7-11 Convenience Store
Massena, NY
03.2017 - 11.2020
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated POS system with new products and promotional offers.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Massena Senior High School
Massena, NY
06-1992

Forestry

Paul Smiths College
Paul Smiths, NY

Skills

  • Retail Inventory Management
  • Supply Ordering
  • Payroll Management
  • Store Merchandising
  • Employee Training
  • Loss Prevention
  • Project Management
  • Shift Scheduling
  • Team Development
  • POS Systems
  • Work Planning and Prioritization
  • Leadership Development
  • Store Opening and Closing
  • Customer Service
  • Team Leadership

Affiliations

  • Help Coach the Massena central high school Rifle Team

Timeline

Store Manager

7-11 Convenience Store
03.2024 - Current

Assistant Manager

7-11 Convenience Store
06.2023 - Current

Maintenance Crew Member

Walmart
03.2023 - 06.2023

Store Manager

Dsj gas inc.
11.2020 - 02.2023

Store Manager

7-11 Convenience Store
03.2017 - 11.2020

High School Diploma -

Massena Senior High School

Forestry

Paul Smiths College

Similar Profiles

CREATE PROFILE
Donald Birdou