DONALD R. BOLDING
Newark,NJ
Summary
Group Discussion Facilitation Job Skill Building / Class Lecturing Team Exercises / Role Playing Assignment Delegation Course Optimization Course Materials Development Critical Thinking / Group Instruction Database Management Compliance Training Coaching and Development Program Evaluation and Improvements Employee Career Development PROFESSIONAL SUMMARY Innovative and Energetic Administrative Professional with multiple years of experience in the fields of Project Management, Training and Development, Human Resources and Associate Advocacy. Proven ability to direct projects from concept to operational completion by defining plan and scope, and determining team members delegating roles. Extensive tenure establishing deadlines for diverse elements, Setting team direction, coordinating activities, tracking progress, initiating corrective action, and meeting and exceeding goals.
Overview
2025
2025
years of professional experience
Work History
Facilities Manager
The Jackie Robinson Foundation
New York, NY
09 2023 - Current
- Creating and implementing operational policies, processes and procedures for 4 departments.
- Managing three cross-matrix teams and providing leadership coverage for the Visitors Services Department.
- Establishing new vendor relationships effectively decreasing overhead costs while ensuring quality and meeting pre-established stakeholder timelines.
- Implementing waste reduction initiatives to meet the standards of our facilities restructured recycling programs.
- Developing and implementing safety protocols, for onsite subsidiaries resulting in reduced workplace accidents and a better understanding of the reporting process.
- Monitoring and managing storage space to optimize facility usage and accommodate changing business needs.
Learning Trainer Lead
Amazon Fulfillment Center, LGA
New Jersey
09 2019 - 09 2023
- Trained New Managers and Trainers for all Areas of Operations
- Designated, trained, and audited Ambassadors for all process paths
- Coached audited and advocated for associates in all process paths
- Collaborated with HR / Operations to minimize barriers to productivity
- Lead Hazmat classes to ensure safety compliance standards are identified
- Performed TDR, VRC, TPA and other specialized training processes
- Used critical thinking to break down barriers, and problem solve
- Mediated discussions between Leadership and entry-level workers
- Analyzed training and made adjustments to resolve issues, increase efficiency and exceed training goals
- Developed value-added process guideline informational for at-a-glance usage during Peak and Prime week.
FC Associate I
Amazon Fulfillment Center, LGA9
New Jersey
10.2017 - 09.2019
- Process Guide
- Provided leadership support as a Process Guide for the Inbound Dock and Receive Area
- Ensured associates had the right work for the role they were assigned and diminished barriers that affected performance
- Monitored and Coached team members in diverse roles to ensure cross coverage needs could be planned in advance
- Learning Ambassador
- Train New Hires and Retrain bottom-performing associates using coaching techniques and best practices.
- Problem Solver
- Corrected associate errors and vendor deficits.
- Provide receivers with product shipment prep directions and confirmation of quantities.
- Fc Associate
- Performed Pallet Receive, Each Receive, and Prep Operations above UPH standards consistently
- Provided assistance with TDR, VRC and Fluid Load.
Patient Flow Coordinator
University of Medicine & Dentistry, University Hospital
New Jersey
09 2009 - 08 2017
- Provided first line of system support for Epic-related errors, generated daily reports for inpatient status integrity and bed availability
- Collaborated with case management to coordinate transfers
- Provided admitting with patient information to ensure transmission integrity.
Personnel Representative
Bellevue Hospital Center
New York
09.2007 - 09.2009
- Managed over 5,000 active employee files
- Regulated internal and external audits to meet compliance standards
- Charted and evaluated board reports for accuracy and submitted findings
- Updated evaluation database, provided external and internal customers with letters of employment verification, and performed studies utilizing FoxPro and Excel.
Education
Certificate Health Information Technology - Project Management / EMR Utilization
Essex County College
Psychology / Anthropology -
York College of The City University of New York
Skills
- Active Listening, Decision Making
- Team Building, Associate Development
- Flexible and Adaptable
- Onboarding, Knowledge of Employment Law
- Interdepartmental Collaboration
- Conflict Resolution
- Customer Service
- Compliance and Safety
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Efficient and Detail-Oriented
- Correcting Discrepancies
- Document Conversion
- Policy and Procedure Adherence
- Critical Thinking
- Excellent Attention to Detail
- Team-Oriented and Cooperative
- Proactive Self-Starter
- Cultural Awareness
- Corrective Actions
- Solving Customer Concerns
- Document and Records Management
- Patient and Empathetic
COMPUTER PROFICIENCY
- FC Console/Learning
- Umbrella LMS
- TWI / IAT / ATA / KIT
- Knet
- Pocket Talk
- QuickSight
- Sim Ticketing
- Apollo/Inform/& Aces Auditing
- Taleo/People Soft
- Epic/HR Portal
- EDRS
- Slack
- Microsoft Office
- Quip
- Translogistic
- Sortation Dashboard
- Cpex Portal processing
Timeline
FC Associate I
Amazon Fulfillment Center, LGA9
10.2017 - 09.2019
Personnel Representative
Bellevue Hospital Center
09.2007 - 09.2009
Facilities Manager
The Jackie Robinson Foundation
09 2023 - Current
Learning Trainer Lead
Amazon Fulfillment Center, LGA
09 2019 - 09 2023
Patient Flow Coordinator
University of Medicine & Dentistry, University Hospital
09 2009 - 08 2017
Certificate Health Information Technology - Project Management / EMR Utilization
Essex County College
Psychology / Anthropology -
York College of The City University of New York
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