Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donald Brickey

Knoxville,TN

Summary

Reliable professional with 8+ years in customer service, outbound calling, and facility maintenance. Skilled in cleaning, sanitation, ticket sales, and handling customers with care.

Overview

10
10
years of professional experience

Work History

Janitorial Worker

McDonald's
Knoxville, Tennessee
11.2024 - 08.2025
  • Sanitized restrooms, sinks, and high-touch surfaces with approved cleaning supplies.
  • Swept and mopped floors in kitchen, back room, and entry areas.
  • Emptied trash bins and replaced liners.
  • Cleaned dining area, lobby, and service counters at McDonald's restaurant.

Sales Agent

Etsell Inc.
Knoxville, Tennessee
07.2019 - 04.2024
  • Created targeted pitches for prospective customers
  • Sold event tickets at venue, engaging interested customers
  • Called individuals across Southeast to raise funds for Shriners and Shriners' Circus

Cashier/Janitor

McDonald's
Gatlinburg, Tennessee
02.2016 - 04.2019
  • Handled cash, change, and card transactions following McDonald's procedures
  • Processed customer payments at McDonald's front counter using POS register
  • Greeted guests and took food orders at McDonald's service counter
  • Confirmed order accuracy before passing meals to customers at McDonald's
  • Maintained cleanliness of tables, lobby, and restrooms at McDonald's to enhance customer experience

Counselor

Willow Springs Health Services
Newport, TN
05.2016 - 11.2016
  • Provided individual therapy through person-centered treatment plans, fostering therapeutic relationships to facilitate client growth.
  • Coordinated referrals to community resources and specialty services, enhancing client access to comprehensive care.
  • Performed intake assessments for Willow Springs Health Services clients with substance abuse issues, establishing baseline needs for tailored support.
  • Documented client progress in confidential health records.

Education

Master of Science - Counseling

Radford University
Radford, VA
12-1996

Bachelor of Arts - English

Clinch Valley College of UVA
Wise, VA
05-1989

Skills

  • Restroom sanitation
  • Surface disinfection
  • Floor care
  • Sanitation techniques
  • Cleaning equipment
  • Facility maintenance
  • Waste management
  • Safety protocols
  • Inventory control
  • Time management
  • Team collaboration
  • Computer
  • Outbound calling
  • Customer relationship management
  • Resilience under pressure
  • Client relations

Timeline

Janitorial Worker

McDonald's
11.2024 - 08.2025

Sales Agent

Etsell Inc.
07.2019 - 04.2024

Counselor

Willow Springs Health Services
05.2016 - 11.2016

Cashier/Janitor

McDonald's
02.2016 - 04.2019

Master of Science - Counseling

Radford University

Bachelor of Arts - English

Clinch Valley College of UVA
Donald Brickey