Donald Brockett
Alamogordo,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
45
45
years of professional experience
Work History
Police Service Aide
Alamogordo Police Department
08.2023 - Current
- Gather information and filed reports including vehicle accidents, property damage, lost and stolen property.
- Provide exceptional support to citizens, addressing inquiries and resolving issues promptly.
- Demonstrate adaptability by quickly learning new tasks or systems as required by position or department.
- Ensure strict adherence to city and department policies and safety standards, promoting safe environments for all involved parties.
- Trained new staff members on department protocols and procedures, fostering supportive team atmosphere.
- Facilitate positive citizen interactions through active listening and clear communication skills.
- Serve as effective liaison between citizens and other departments in gathering necessary information required for various transactions or requests.
- Efficiently manage high-pressure situations while maintaining calm demeanor and delivering exceptional service.
- Communicate professionally with individuals from different ethnic and cultural backgrounds.
911 Center Dispatch Manager
Alamogordo Police Department
05.2021 - 08.2023
- Managed and directly supervised the entire 911 center and staff by coordinating, assigning, and reviewing work to ensure compliance with policies and procedures.
- Conducted employee evaluations and made recommendations for promotions and termination.
- Initiated and administered corrective action in accordance with the City Employee Manual and Alamogordo Police Department Rules & Regulations.
- Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
- Supervised operation of day-to-day telecommunication functions for Police, Fire and EMS.
- Performed background investigations on potential employee candidates and made recommendations for hiring.
- Planned, directed, inspected, and coordinated employee assignments to ensure compliance with policies and procedures.
- Oversaw training to ensure appropriate training was provided to meet standards for new hires as well as continuing education requirements and specialized training.
- Supervised overall operations of the 911 center.
- Administered National Crime Information Center (NCIC) and Law Enforcement Automated Data System (LEADS) training and testing for all dispatchers and police officers.
- Maintained various documents and files, including FBI-regulated file, emergency manuals and cross reference files.
- Provided assistance with budget preparation as related to dispatch needs.
- Coordinated with command staff to maintain consistency in all operations.
- Reported to management operational activities and maintained current records.
- Coordinated with maintenance teams to establish preventive maintenance schedules for radio, computer, and 911 equipment.
- Optimized resource allocation to minimize costs while maintaining high service levels.
- Evaluated current operational processes to help develop, implement and improve practices.
- Reduced response times with effective dispatcher training and timely decision making.
- Gathered feedback from various stakeholders – such as drivers, customers, warehouse staff – to identify areas of improvement within the dispatch process.
- Assisted in resolving citizens' complaints and grievances,
- Preserved accurate records including dispatched calls for service, NCIC entries and clearances, and personnel actions.
- Monitored and tracked dispatch communication systems.
- Utilized customer feedback to improve customer service.
911 Dispatch Supervisor
Alamogordo Police Department
03.2018 - 05.2021
- Supervised daily dispatch operations of shift personnel to ensure compliance with policies and procedures.
- Enhanced dispatcher training program, resulting in increased efficiency and reduced errors.
- Improved response times by streamlining call prioritization and dispatch processes.
- Conducted regular equipment audits, ensuring all technology was functional and up-to-date for effective call handling capabilities.
- Developed and maintained strong relationships with local emergency service providers to ensure seamless cooperation during crisis situations.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Facilitated efficient communication between dispatchers and first responders, leading to faster response times during emergencies.
- Coordinated timely responses to critical incidents by effectively managing staff resources under pressure-filled circumstances.
- Served as mentor and resource to junior dispatchers, fostering professional growth and development within our team.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Adapted quickly to unexpected challenges or changes in workload demands while maintaining a calm demeanor under stress.
Communications Equipment Operator
Alamogordo Police Department
12.1999 - 03.2018
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Delivered informative details to law enforcement and other first responders in preparation for situations prior to their arrival on-scene.
- Maintained constant contact with units on assignment to deliver further assistance and support.
- Researched vehicular registration, driving records and warrant information to support law enforcement operations.
- Operated law enforcement communication equipment and National Crime Information Center databases to facilitate information to department personnel.
- Tracked call logs and shift data entered into computer systems.
- Dispatched Police, Fire and Emergency Medical Services (EMS) units to emergent and non-emergent situations following established procedures.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch Police, Fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Researched vehicle, wanted and missing persons information.
- Advised personnel about accidents, weather conditions or other hazards.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Mentored junior team members and managed employee relationships.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to public safety.
- Provided excellent service and attention to citizens when face-to-face or through phone conversations.
- Exceeded citizen satisfaction by finding creative solutions to problems.
- Assisted in training new operators, sharing knowledge of best practices and promoting culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Security Policeman
United States Air Force
03.1979 - 04.1999
- Enhanced security measures by conducting thorough patrols and monitoring surveillance systems.
- Assisted in development of comprehensive security plans to protect personnel and assets.
- Patrolled grounds to monitor status and safety of premises.
- Responded to emergency situations quickly and calmly for professional support.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Monitored personnel access and maintained accurate security records.
- Identified and reported suspicious activity to prevent security incidents.
- Operated security console equipment to monitor and control access.
- Investigated incidents and wrote detailed reports for superior review.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Intervened in potentially violent situations to maintain personnel safety.
- Conducted background checks on new personnel to certify security clearance.
- Responded to emergency calls to provide assistance to citizens in need.
- Conducted searches of individuals, vehicles and premises.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Monitored traffic violations, issuing citations as necessary.
- Provided testimony in court proceedings.
- Monitored criminal activity in community to identify suspicious activity.
- Checked vehicle equipment for proper functioning prior to use.
- Handled citation and traffic violation paperwork.
- Obtained information from arrested subjects to conduct debriefings.
- Thoroughly analyzed criminal information and processed crime scenes.
- Delivered training sessions to educate personnel on security policies and procedures.
- Managed access points diligently, preventing unauthorized entry into restricted areas.
- Collaborated with local law enforcement agencies for improved communication and response times during emergencies.
- Developed strong working relationships with fellow security personnel, fostering cohesive team dynamic.
- Participated in ongoing professional development opportunities to stay current on industry best practices.
- Ensured compliance with established security policies, procedures, and regulations at all times.
- Delivered timely reports to management regarding any observed security vulnerabilities or threats.
Education
High School Diploma -
La Junta High School
La Junta, CO05.1978
Skills
- Strong Work Ethic
- Empathy and patience
- Data entry proficiency
- Record Keeping Abilities
- Resourcefulness and Initiative
- Cross-cultural sensitivity
- Customer Service
- Team Player
- Warm and Friendly
- Time Management
- Professional and Courteous
Timeline
Police Service Aide
Alamogordo Police Department
08.2023 - Current
911 Center Dispatch Manager
Alamogordo Police Department
05.2021 - 08.2023
911 Dispatch Supervisor
Alamogordo Police Department
03.2018 - 05.2021
Communications Equipment Operator
Alamogordo Police Department
12.1999 - 03.2018
Security Policeman
United States Air Force
03.1979 - 04.1999
High School Diploma -
La Junta High School
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