Donald Brooks
Huntersville,NC
Summary
Hardworking and reliable individual with strong ability in International Logistics. Experienced, compassionate individual with a reputation for solving problems,improving customer satisfaction and driving operational improvements while maintaining a healthy, positive environment. Highly organized, proactive and punctual.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Sea Import Specialist
Kuehne & Nagel, Inc (via Abacus)
Charlotte, NC
04.2023 - Current
- All aspects of ocean import operations
- Arrange quotes, bookings, pick-ups, deliveries as required
- Ensure documentation Customs compliant
- Proactively consult clients, ensuring customer satisfaction
- Customer development & maintenance
- Billing, Accounting, Monthly FSL, monitor revenue versus costs
- Maintain customer data in Salog
- Support K&N Sales Teams
- Conflict resolution to satisfaction of parties involved
- Tracking/Tracing of cargo to intercept possible issues
- Maintain industry knowledge via K&N Info Bulletins
- Assist team-mates as needed
- All other duties as assigned
Ocean Import Specialist
O.T.S. Astracon
Charlotte, NC
06.2021 - 02.2023
- All aspects of ocean import operations
- Arrange quotes, bookings, pick-ups, deliveries as required
- Ensure all documentation is Customs compliant
- Attain knowledge from clients to ensure customer satisfaction goals are met
- Shipment monitoring
- Ensure import quotations are accurate
- Request/negotiate freight quotations when applicable
- Conflict resolution where applicable
- Tracking / Tracing of cargo
- Act as single point of contact for specific projects
- Pre-alert preparation
- Maintain industry knowledge to maximize job performance
- Set up billing & payables
- Other duties as assigned
General Manager
Midrex Global Logistics, Inc.
Charlotte, NC
10.1998 - 06.2021
- Manage team of high level logistics professionals
- Contract negotiations with steamship lines, airlines, truckers, warehouses
- TSA Security Coordinator / Administrator for Known Shipper Management System
- Supervision of daily Customs activities per 19CFR
- Development of company SOP's
- Inside / Outside Sales Activities
- Maintenance of Midrex NVOCC rate tariff
- Establish high quality overseas agents as needed
- Budgeting / Forecasting / P&L / Accounting
- Development of Mentoring Program / Team Building
- Client quoting, estimates, bids, consultation
- Maintenance of all necessary bonds, licenses and insurance for international freight forwarder, Customs Broker & NVOCC
- Ensure overall client satisfaction and operational excellence while controlling costs
- Conduct hiring & annual employee evaluations
- Run quarterly Board Meetings for Executive Board
- Handle air/ocean exports/imports and file Customs Entries as needed
International Logistics Coordinator
Kuehne & Nagel, Inc.
Atlanta, GA
06.1992 - 09.1998
- Import operations (air)
- Arrange Customs Clearance and inspections of cargo
- Prepare I.T.'s
- Preparation & transfer of In Bond documentation
- Breakdown of air import consolidations / document transfers
- Accounting / Invoicing clients
- Light warehouse duties
- Export Operations (air & ocean)
- Client quotations / Arranging bookings
- Carrier Rate Negotiations
- Preparation of all export documentation
- Arrange inland freight moves
- Inside / Outside Sales Calls
- Responsible for all air export cargo from Southeast USA to South America via Miami
International Logistics Coordinator
Kuehne & Nagel, Inc.
Charlotte, NC
03.1989 - 06.1992
- Export Operations - all aspects of air & ocean export shipping
- Client quotations
- Rate negotiations with carriers
- Preparation of all export documentation
- Filing SED / AES data
- Invoicing clients / Accounting / P&L preparation
- Letter of Credit documentation
- Handling Dangerous Goods shipments
- Inside & Outside Sales activities
- Light warehousing duties
Education
International Business Management
CPCC
Charlotte, NCSpanish
Clayton State College
Atlanta, GAHigh School Diploma -
Independence High School
Charlotte, NC06.1983
Skills
- International Air/Ocean & Domestic Logistics
- Project management
- Customs Brokerage
- Budgeting / Forecasting / Accounting
- Strong Organizational Skills
- Effective Leadership
- Operations Management
- Employee development
- Efficient Multi-Tasker
- Compassionate / Calm under pressure
- Customer Retention
- Sound judgment
Certification
- Licensed Customs Broker / Lic. No. 32639 / Current- Active
- Notary Public
- HazMat Certified (IATA - Air & IMDG- Ocean)
Timeline
Sea Import Specialist
Kuehne & Nagel, Inc (via Abacus)
04.2023 - Current
Ocean Import Specialist
O.T.S. Astracon
06.2021 - 02.2023
General Manager
Midrex Global Logistics, Inc.
10.1998 - 06.2021
International Logistics Coordinator
Kuehne & Nagel, Inc.
06.1992 - 09.1998
International Logistics Coordinator
Kuehne & Nagel, Inc.
03.1989 - 06.1992
International Business Management
CPCC
Spanish
Clayton State College
High School Diploma -
Independence High School