Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donald Brooks

Huntersville,NC

Summary

Hardworking and reliable individual with strong ability in International Logistics. Experienced, compassionate individual with a reputation for solving problems,improving customer satisfaction and driving operational improvements while maintaining a healthy, positive environment. Highly organized, proactive and punctual.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Sea Import Specialist

Kuehne & Nagel, Inc (via Abacus)
Charlotte, NC
04.2023 - Current
  • All aspects of ocean import operations
  • Arrange quotes, bookings, pick-ups, deliveries as required
  • Ensure documentation Customs compliant
  • Proactively consult clients, ensuring customer satisfaction
  • Customer development & maintenance
  • Billing, Accounting, Monthly FSL, monitor revenue versus costs
  • Maintain customer data in Salog
  • Support K&N Sales Teams
  • Conflict resolution to satisfaction of parties involved
  • Tracking/Tracing of cargo to intercept possible issues
  • Maintain industry knowledge via K&N Info Bulletins
  • Assist team-mates as needed
  • All other duties as assigned

Ocean Import Specialist

O.T.S. Astracon
Charlotte, NC
06.2021 - 02.2023
  • All aspects of ocean import operations
  • Arrange quotes, bookings, pick-ups, deliveries as required
  • Ensure all documentation is Customs compliant
  • Attain knowledge from clients to ensure customer satisfaction goals are met
  • Shipment monitoring
  • Ensure import quotations are accurate
  • Request/negotiate freight quotations when applicable
  • Conflict resolution where applicable
  • Tracking / Tracing of cargo
  • Act as single point of contact for specific projects
  • Pre-alert preparation
  • Maintain industry knowledge to maximize job performance
  • Set up billing & payables
  • Other duties as assigned

General Manager

Midrex Global Logistics, Inc.
Charlotte, NC
10.1998 - 06.2021
  • Manage team of high level logistics professionals
  • Contract negotiations with steamship lines, airlines, truckers, warehouses
  • TSA Security Coordinator / Administrator for Known Shipper Management System
  • Supervision of daily Customs activities per 19CFR
  • Development of company SOP's
  • Inside / Outside Sales Activities
  • Maintenance of Midrex NVOCC rate tariff
  • Establish high quality overseas agents as needed
  • Budgeting / Forecasting / P&L / Accounting
  • Development of Mentoring Program / Team Building
  • Client quoting, estimates, bids, consultation
  • Maintenance of all necessary bonds, licenses and insurance for international freight forwarder, Customs Broker & NVOCC
  • Ensure overall client satisfaction and operational excellence while controlling costs
  • Conduct hiring & annual employee evaluations
  • Run quarterly Board Meetings for Executive Board
  • Handle air/ocean exports/imports and file Customs Entries as needed

International Logistics Coordinator

Kuehne & Nagel, Inc.
Atlanta, GA
06.1992 - 09.1998
  • Import operations (air)
  • Arrange Customs Clearance and inspections of cargo
  • Prepare I.T.'s
  • Preparation & transfer of In Bond documentation
  • Breakdown of air import consolidations / document transfers
  • Accounting / Invoicing clients
  • Light warehouse duties
  • Export Operations (air & ocean)
  • Client quotations / Arranging bookings
  • Carrier Rate Negotiations
  • Preparation of all export documentation
  • Arrange inland freight moves
  • Inside / Outside Sales Calls
  • Responsible for all air export cargo from Southeast USA to South America via Miami

International Logistics Coordinator

Kuehne & Nagel, Inc.
Charlotte, NC
03.1989 - 06.1992
  • Export Operations - all aspects of air & ocean export shipping
  • Client quotations
  • Rate negotiations with carriers
  • Preparation of all export documentation
  • Filing SED / AES data
  • Invoicing clients / Accounting / P&L preparation
  • Letter of Credit documentation
  • Handling Dangerous Goods shipments
  • Inside & Outside Sales activities
  • Light warehousing duties

Education

International Business Management

CPCC
Charlotte, NC

Spanish

Clayton State College
Atlanta, GA

High School Diploma -

Independence High School
Charlotte, NC
06.1983

Skills

  • International Air/Ocean & Domestic Logistics
  • Project management
  • Customs Brokerage
  • Budgeting / Forecasting / Accounting
  • Strong Organizational Skills
  • Effective Leadership
  • Operations Management
  • Employee development
  • Efficient Multi-Tasker
  • Compassionate / Calm under pressure
  • Customer Retention
  • Sound judgment

Certification

  • Licensed Customs Broker / Lic. No. 32639 / Current- Active
  • Notary Public
  • HazMat Certified (IATA - Air & IMDG- Ocean)

Timeline

Sea Import Specialist

Kuehne & Nagel, Inc (via Abacus)
04.2023 - Current

Ocean Import Specialist

O.T.S. Astracon
06.2021 - 02.2023

General Manager

Midrex Global Logistics, Inc.
10.1998 - 06.2021

International Logistics Coordinator

Kuehne & Nagel, Inc.
06.1992 - 09.1998

International Logistics Coordinator

Kuehne & Nagel, Inc.
03.1989 - 06.1992

International Business Management

CPCC

Spanish

Clayton State College

High School Diploma -

Independence High School
Donald Brooks