Donald Brown
Summary
Skilled Production Worker offering over 10 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Overview
11
11
years of professional experience
Work History
Insurance Broker
Self-employed
Washington, GA
05.2023 - Current
- Calculated premiums and established payment methods for sales.
- Identified and solicited sales prospects in agency databases.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Improved operational efficiency by implementing new technologies that streamlined policy quoting and comparison processes.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Met with customers to provide information about available products and policies.
- Evaluated competitors' products and services to gain competitive advantage.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Maintained high standards of customer service by building relationships with clients.
Insurance Agent
Delta Life Insurance
Augusta, GA
10.2022 - 05.2023
- Collected premiums on or before effective date of coverage.
- Educated clients on insurance policies and procedures.
- Finalized sales and collected necessary deposits.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Met with customers to provide information about available products and policies.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Self-motivated, with a strong sense of personal responsibility.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurance related.
General Store Manager
Variety Wholesalers Inc.
Washington, GA
11.2021 - 10.2022
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory control, cash control, and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Approved regular payroll submissions for employees.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
Machine Operator
G And R Integrations
Grovetown, GA
05.2015 - 11.2021
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Worked effectively in fast-paced environments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
Forklift Operator
Advance Auto Parts Distribution Center
Thomson, GA
06.2013 - 05.2015
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Adhered strictly to OSHA regulations for safe forklift operation, minimizing the risk of accidents and promoting a secure work environment.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Promoted operational efficiency by maximizing loads on each transfer.
- Unloaded materials and goods at designated locations for best project availability.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Nevis Public School
Nevis, MN05.1991
Skills
- Consumer Segmentation
- Management Team Building
- Production Equipment Experience
- Operation Monitoring
- Financial Needs Assessment
- Quality Control
- Staff Management
- Negotiation and Conflict Resolution
- Requirements Reviews
Timeline
Insurance Broker
Self-employed
05.2023 - Current
Insurance Agent
Delta Life Insurance
10.2022 - 05.2023
General Store Manager
Variety Wholesalers Inc.
11.2021 - 10.2022
Machine Operator
G And R Integrations
05.2015 - 11.2021
Forklift Operator
Advance Auto Parts Distribution Center
06.2013 - 05.2015
High School Diploma -
Nevis Public School