Donald Brown
Tracy,US
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Tech-savvy technical support, proven skills in equipment repair and maintenance. Excellent relationship-building and planning abilities gained during 9+ years of related experience.
Overview
8
8
years of professional experience
Work History
Community Sales Manager
Comcast
03.2024 - Current
- Knowledge in operating different types of cell phones
- Work with Xfinity technicians and understanding techniques and technologies used to supply services to customers
- Foster strong relationships with local businesses and organizations.
- Ability to troubleshoot problems and issues of cell phones
- Assisted customers in setting up new devices and transferring data from old devices, providing seamless transitions between products.
Regional Account Manager
Cogent Communications
04.2023 - 10.2023
- Learn how to understand a customer's need and then educate them on the connectivity solutions.
- provide to consultative and relationship-building selling techniques.
- Consistently update your efforts in our Customer Relationship Management system.
- Drove revenue growth through strategic account management, fostering client relationships.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading IT partners.
Integrated Solutions Expert
AT&T
01.2021 - 01.2023
- Stayed up to date in current and future technologies and trends within industry
- Continuously upgraded skills in cutting-edge diagnostic tools and software applications used within the industry.
- Developed a strong rapport with clients, addressing their concerns promptly while providing exceptional service quality throughout engagements.
- Developed troubleshooting guides for common cell phone issues, expediting diagnosis process for technicians.
- Participated in weekly team meetings to discuss challenges and share knowledge about common issues faced during cellphone repairs, fostering a collaborative work environment.
Customer Retention Manager
Victra - Verizon Wireless Premium Retailer
11.2016 - 01.2021
- Enhanced user experiences by partnering with product development teams resulting in better product offerings thereby increasing client satisfaction.
- Monitored customer churn rates closely, taking proactive measures to address potential issues before they escalated.
- Provided exceptional support to customers through comprehensive training sessions on device usage and troubleshooting techniques.
- Improved customer satisfaction with timely resolution of technical issues related to cellular networks and devices.
Education
High School Diploma -
John C. Kimball High School
Tracy, CA06.2013
Skills
- Customer Service
- Software configuration
- Advanced troubleshooting
- Installations
- Time Management
- Microsoft Office
- Customer Targeting
- Computer Literacy
- Troubleshooting
- Presentation Software
- Computer Hardware Assembly
- Network configuration
Accomplishments
- Supervised team of 10 staff members.
- Achieved Elite Sales Gold Coin through effectively producing top sales in market.
- Collaborated with team of 5 in the development of Store Appointment generation.
References
- Carl Dice, Verizon Wireless, (209) 629-2678
- Luis Caravez, Sun Run, +1 (209) 696-5768
- Gerardo Diaz, Victra, +1 (209) 670-9414
Timeline
Community Sales Manager
Comcast
03.2024 - Current
Regional Account Manager
Cogent Communications
04.2023 - 10.2023
Integrated Solutions Expert
AT&T
01.2021 - 01.2023
Customer Retention Manager
Victra - Verizon Wireless Premium Retailer
11.2016 - 01.2021
High School Diploma -
John C. Kimball High School
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