Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donald Burkett

Wildwood

Summary

Dynamic professional with extensive experience in office administration and complaint resolution at the State of Florida's Department of Health. Proven ability to manage multiple tasks effectively while enhancing client satisfaction. Skilled in scheduling and planning, with a strong commitment to accuracy and detail in all documentation processes.

Overview

46
46
years of professional experience

Work History

Senior Clerk

State of Florida/Department of Health
04.2022 - Current

Accept birth and death applications for reviewing and issuing of certified documents in accordance with Florida Statues, chapter 382 and administrative code 64v-1. Help to 40 clients face to face , phone, online, mail and fax daily. Work with funeral homes staff, public, government agencies, law enforcement and the medical examiners office. Working independently managing my ti,e effectively. Provide guidance to clients in completing applications, directions and identification and ensure accuracy of records before issuance. Contact state office on any corrections needed on documents. Travel as needed for training and emergency disaster as needed. Open and close office on rotating schedule.

  • Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
  • Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
  • Set up meetings and organized supporting materials.
  • Maintained accurate financial records with diligent bookkeeping and timely invoice processing.
  • Placed supply orders and restocked office items.

Teacher

Crossroads Christian Academy
02.2017 - 04.2018
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Special Education Teacher

Knightsbridge School International
02.2015 - 06.2016
  • Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.

Assistant Store Manager

Circle K Stores of Arizona
10.2004 - 08.2014
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Child Support Enforcement Officer

State of Arizona/Department of Economic Security
06.1994 - 01.2004
  • Developed rapport with clients from diverse backgrounds, ensuring they felt respected throughout the process.
  • Improved child support compliance by conducting investigations and monitoring cases.
  • Increased child support collections by implementing effective case management strategies and ensuring timely followups.
  • Demonstrated commitment to the community by participating in outreach events and educating the public about child support enforcement services.

E-4 Corporal

United States Marine Corps
02.1980 - 06.1991
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.

Education

Master of Arts - Education

University of Phoenix
Tempe, AZ
10-2004

Bachelor of Science - Business Administration

University of Phoenix
Tempe, AZ
08-2000

Skills

  • Scheduling and planning
  • Cash handling
  • Office administration
  • Office management
  • Complaint resolution
  • Staff education and training

Timeline

Senior Clerk

State of Florida/Department of Health
04.2022 - Current

Teacher

Crossroads Christian Academy
02.2017 - 04.2018

Special Education Teacher

Knightsbridge School International
02.2015 - 06.2016

Assistant Store Manager

Circle K Stores of Arizona
10.2004 - 08.2014

Child Support Enforcement Officer

State of Arizona/Department of Economic Security
06.1994 - 01.2004

E-4 Corporal

United States Marine Corps
02.1980 - 06.1991

Master of Arts - Education

University of Phoenix

Bachelor of Science - Business Administration

University of Phoenix