Dynamic professional with extensive experience in office administration and complaint resolution at the State of Florida's Department of Health. Proven ability to manage multiple tasks effectively while enhancing client satisfaction. Skilled in scheduling and planning, with a strong commitment to accuracy and detail in all documentation processes.
Accept birth and death applications for reviewing and issuing of certified documents in accordance with Florida Statues, chapter 382 and administrative code 64v-1. Help to 40 clients face to face , phone, online, mail and fax daily. Work with funeral homes staff, public, government agencies, law enforcement and the medical examiners office. Working independently managing my ti,e effectively. Provide guidance to clients in completing applications, directions and identification and ensure accuracy of records before issuance. Contact state office on any corrections needed on documents. Travel as needed for training and emergency disaster as needed. Open and close office on rotating schedule.