Donald Camillo
Knoxville
Summary
Dynamic Service Manager with a strong background in leading teams and optimizing customer service operations. Skilled in critical thinking, technical troubleshooting, and employee training, consistently achieving high service standards and fostering positive client relationships.
Overview
22
22
years of professional experience
Work History
Service Manager/Field Supervisor
A1-Finchum
Powell, TN
03.2022 - Current
- Led daily operations, ensuring high service standards and customer satisfaction.
- Trained and mentored staff on best practices in customer interaction and service protocols.
- Coordinated scheduling and resource allocation to optimize workforce productivity.
- Resolved escalated customer issues, maintaining positive relationships and loyalty.
- Conducted regular team meetings to address challenges and promote collaborative solutions.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Service Technician
Cox Mechanical
Johnson City, TN
09.2018 - 03.2022
- Diagnosed and repaired HVAC systems, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance on equipment to extend lifespan and enhance reliability.
- Implemented preventive maintenance schedules, reducing emergency service calls by improving system reliability.
- Led troubleshooting efforts for complex mechanical issues, enhancing overall operational efficiency.
- Mentored new hires, fostering a culture of continuous improvement and technical excellence within the team.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Service Technician/Installation Manager
Strong Heat and Air
Kingsport, TN
08.2004 - 09.2018
- Diagnosed and repaired HVAC systems, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance checks on heating and cooling units to prevent breakdowns.
- Installed new HVAC equipment following industry standards and safety protocols.
- Trained junior technicians on troubleshooting techniques and best practices for system repairs.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Education
High School Diploma -
Clayton High School
Clayton, OK05-1993
Skills
- Customer service
- Critical thinking
- Reliable and responsible
- Customer service management
- Conflict resolution
- Time management
- Trustworthy and honest
- Employee relations
- Documentation and reporting
- Crew leadership
- Employee supervision
- Service scheduling
- Outgoing and energetic
- Service documentation
- Technical troubleshooting
- Estimating and quoting
- Continuous improvement
- Project management
- Technical support
- Analytical thinking
- Mechanical diagnostics
- Staff supervision
Timeline
Service Manager/Field Supervisor
A1-Finchum
03.2022 - Current
Service Technician
Cox Mechanical
09.2018 - 03.2022
Service Technician/Installation Manager
Strong Heat and Air
08.2004 - 09.2018
High School Diploma -
Clayton High School