Donald Campbell
Indianapolis,IN
Summary
Dynamic Parts Specialist with a proven track record at Rush Truck Centers, excelling in customer service and parts identification. Skilled in inventory management and problem-solving, I enhanced productivity by collaborating with technicians and maintaining strong vendor relations, ensuring timely delivery and superior customer satisfaction. Committed to operational excellence and continuous improvement.
Overview
1
1
Certification
Work History
Parts Specialist
Rush Truck Centers
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
Education
NA - Electrical, Electronics And Communications Engineering
IUPUI
Indianapolis, INSkills
- Warehouse operations
- Shipping and receiving
- Returns processing
- Packaging and labeling
- Sales support
- Warranty administration
- Environmental awareness
- Lean manufacturing principles
- Parts identification
- Parts documentation
- Customer service
- Ordering parts
- Invoice processing
- Problem-solving skills
- Email communication
- Clean driving record
- Cycle counting
- Sales training
- Coordinating paperwork
- Supply orders
- Inventory auditing
- Proficient in software
- Forklift operation
- Suggestive selling
- Vendor relations
- Staff training
- Product merchandising
- SAP
- Attention to detail
- Problem-solving abilities
- Multitasking
- Cost reduction strategies
- Stock control
- Inventory management
- Operations management
Certification
International Navistar Training
Cummins Engine Training
CAT Training
Timeline
Parts Specialist
Rush Truck Centers
NA - Electrical, Electronics And Communications Engineering
IUPUI
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