DONALD CARRIGAN

Work History

Case Manager

Zion House

Salisbury, Maryland

01.2025 - Current

Assessed client needs and developed individualized care plans.
Coordinated services with community organizations and healthcare providers.
Conducted regular follow-ups to monitor client progress and satisfaction.
Facilitated support groups to encourage peer interaction and sharing.
Documented client interactions in case management software accurately.
Provided crisis intervention and support during challenging situations.
Educated clients about available resources and services for assistance.
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Monitored client progress through regular follow-up contacts.
Maintained accurate case records and documentation according to agency guidelines.
Assessed clients' needs, developed service plans and monitored progress towards goals.
Adhered to ethical principles and standards to protect clients' confidential information.
Maintained logs and electronic client records following department and agency policies for effective monitoring.

Car Salesperson

The Car Store Auto

Salisbury, Maryland

09.2024 - 01.2025

Assisted customers in selecting vehicles that fit their needs and preferences.
Conducted vehicle demonstrations to showcase features and benefits effectively.
Managed paperwork for vehicle sales, including contracts and financing options.
Collaborated with the sales team to maintain inventory accuracy and availability.
Used customer relationship management software to track leads and follow-ups.
Provided exceptional customer service by addressing inquiries and concerns promptly.
Developed relationships with potential buyers through phone calls and emails.
Conducted test drives for prospective buyers.
Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
Provided follow-up customer service after a car sale was completed.
Maintained customer satisfaction by providing prompt, reliable service.
Followed up with customers to build long-term relationships and successful referrals.

Route Sales Representative

Herrs Food Inc.

Seaford, Delaware

09.2022 - 09.2024

Delivered products to customers on established routes.
Managed inventory levels and restocked products as needed.
Built strong relationships with customers to ensure satisfaction.
Maintained accurate sales records and reported daily activities.
Ensured compliance with safety regulations during transportation tasks.
Conducted daily pre-trip inspections of delivery vehicles.
Loaded, unloaded, and delivered product in a timely manner.
Monitored stock levels on route trucks to ensure accuracy of inventory counts.
Promoted positive relationships with customers to maintain consistent sales.
Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
Responded quickly to customer inquiries regarding products or services.
Delivered product to customers in a safe and courteous manner.
Assisted with merchandising displays at customer locations when requested.
Confirmed product displays met company specifications regarding placement, date codes and pricing.
Reported any discrepancies between orders and actual items received and delivered promptly to management staff.
Restocked shelves as needed in order to ensure adequate inventory levels for customers.
Maintained accurate records of all deliveries and pickups.
Utilized effective problem solving skills when resolving customer issues.
Organized deliveries according to customer needs.
Cross-sold additional products to customers depending upon merchandise needs.
Obtained receipts or signatures for delivered goods, collecting payment for services when required.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Collected money, provided change and recorded transactions on receipts.
Kept accurate logs of all deliveries and trips.
Informed regular customers of new products or services and price changes.

Route Sales Representative

Frito Lay

Delmar, MD

04.2020 - 09.2022

Delivered products to customers on established routes.
Managed inventory levels and restocked products as needed.
Built strong relationships with customers to ensure satisfaction.
Maintained accurate sales records and reported daily activities.
Collaborated with team members to streamline delivery processes.
Ensured compliance with safety regulations during transportation tasks.
Conducted daily pre-trip inspections of delivery vehicles.
Loaded, unloaded, and delivered product in a timely manner.
Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
Monitored stock levels on route trucks to ensure accuracy of inventory counts.
Provided excellent customer service by answering questions and resolving complaints in a professional manner.
Delivered product to customers in a safe and courteous manner.
Assisted with merchandising displays at customer locations when requested.

Corrections Officer

Department of Corrections

Salisbury, Maryland

02.2018 - 09.2020

Monitored inmate behavior and compliance with facility regulations.
Conducted searches of inmates and their living areas for contraband.
Assisted in maintaining security by observing and reporting suspicious activities.
Responded to emergencies and incidents following established protocols.
Facilitated inmate communication during scheduled visitation hours.
Documented daily activities and incidents in accurate logs and reports.
Collaborated with staff to ensure a safe environment for all personnel.
Participated in training sessions on safety procedures and conflict resolution techniques.
Responded quickly and appropriately to emergency situations that may arise within the facility.
Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
Attended regular trainings and maintained appropriate certifications.
Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
Maintained daily logs of shift activity.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Observed daily operations throughout the facility for compliance with standards set forth by governing bodies.
Maintained correct physical head count for inmates.
Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
Intervened during conflicts between inmates, utilizing de-escalation techniques when possible.

Military Transition Specialist

Magellan

Alexandria, Virginia

11.2015 - 12.2017

Facilitated transition processes for individuals moving between services and support systems.
Developed individualized plans to address client needs during service transitions.
Developed and maintained transition plans tailored to individual client requirements.
Coordinated resource allocation to support client needs during transitions.
Monitored compliance with organizational policies during client transitions.
Provided ongoing support and guidance to clients throughout their transition process.

Platoon Sergeant

United States Army

various, various

09.1998 - 10.2015

Led training exercises to enhance team readiness and operational effectiveness.
Coordinated logistics for equipment and personnel during field operations.
Supervised daily activities of soldiers to ensure mission compliance and discipline.
Developed training programs to improve skills and knowledge of team members.
Managed inventory of supplies and equipment for unit preparedness.
Mentored junior leaders in leadership principles and tactical decision-making skills.
Maintained a high level of morale among troops through positive reinforcement techniques and providing recognition when deserved.
Evaluated personnel periodically on job performance and occupational-related strengths and weaknesses.
Monitored the progress of individual soldiers in order to ensure that they are meeting their goals and objectives.
Compiled monthly reports on personnel actions such as awards, promotions and disciplinary actions taken within the platoon.
Coordinated with allied forces in order to coordinate joint operations between units.
Inspected equipment prior to use in order to ensure proper functioning condition.
Maintained unit discipline by enforcing standards of conduct and military regulations.
Provided tactical and technical guidance to Platoon personnel.
Organized logistics requirements such as transportation, ammunition supply, medical support and communications systems.
Evaluated soldier performance during field exercises in order to identify strengths and weaknesses within the unit.
Conducted quality control inspections of subordinate organizations to detect and correct deficiencies.
Ensured compliance with orders from higher headquarters.
Led pre-combat checks before deployment into hostile environments.
Managed administrative duties such as tracking attendance records for drills, evaluations and other events.
Received and implemented combat orders and directed deployment of personnel in offensive, defensive, and retrograde operations.
Surveyed and analyzed terrain to determine optimum equipment placement and use.
Planned squad-level operations based on intelligence gathered from higher echelons.
Controlled platoon in mounted and dismounted operations.
Tracked casualty information during combat operations in order to provide an accurate picture of troop strength levels.
Stored and safeguarded classified information to maintain utmost confidentiality.
Facilitated patrol operations and led security forces team to support battlefield operations.
Assisted in gathering intelligence and combat information to support troops on ground.
Coordinated planning and execution of operational fires to accomplish unit's mission.
Trained and managed new recruits in tactical and combat warfare.
Patrolled perimeters of operating bases to guard against suicide bombers, raids and other attacks.
Engaged targets in low-light conditions by properly using night vision equipment.
Assessed complex documentation for combat, weapon systems and anti-terrorism programs.
Facilitated route clearance for visits from high-ranking officials.
Administered first aid and emergency medical treatment in field conditions.

Overview

Work History

Case Manager

Car Salesperson

Route Sales Representative

Route Sales Representative

Corrections Officer

Military Transition Specialist

Platoon Sergeant

Education

Bachelor of Science - Human Resources Management

Skills

Personal Information

Education and Training

Timeline

Similar Profiles

DONALD CARRIGANDONALD CARRIGAN

Clevon HenryClevon Henry

Jack PaceJack Pace

John Durham Jr.John Durham Jr.

Brittney FrankBrittney Frank