DONALD CHARRETTE
Marble,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Sales
BELKNAP SUBARU
04.2013 - 05.2016
- Gathered financial information, prepared documents, and closed books.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Prepared purchased vehicles and completed final delivery checks.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
Independent Insurance Adjuster
SELF EMPLOYED
06.2011 - 04.2013
- Investigated and assessed damage to property and reviewed property damage estimates.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Negotiated settlement agreements to resolve disputes.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Body Shop Advisor
IRWIN MOTORS
09.2010 - 05.2011
- Inspected vehicles to identify and document repair needs.
- Inspected new parts and areas of repair to verify correctness and quality.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Utilized computer-aided design software to design and fix body parts.
- Inspected completed repairs for accuracy, quality and safety.
- Examined vehicles to determine extent of damage and repairs required.
Body Shop Advisor
BANKS COLLISION CENTER
01.2009 - 02.2010
- Inspected vehicles to identify and document repair needs.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Utilized computer-aided design software to design and fix body parts.
- Inspected completed repairs for accuracy, quality and safety.
- Examined vehicles to determine extent of damage and repairs required.
Auto Damage Adjuster
GEICO
06.2001 - 12.2008
- Issued payouts to claimants.
- Negotiated with claimants to settle claims.
- Evaluated and investigated over 1000 auto claims in year and decided whether insurer should pay claim.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Created detailed assessments of damages to property and vehicles.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Kept current on insurance regulations, laws, policies and procedures.
- Successfully negotiated settlements with claimants and insurers.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
Education
Associate of Science - Computer Sciences
Fitchburg State University
Fitchburg, MAHigh School Diploma -
Salem High School
Salem, NH06.1971
Skills
- Invoice Processing
- Team Collaboration
- Organizational Skills
- Continuous Improvement
- Attention to Detail
- Software Proficiency
- Problem Solving
- Credit Control
- Time Management
- Customer Relationship Management
- Data Inputting
- MS Office Suite
Timeline
Sales
BELKNAP SUBARU
04.2013 - 05.2016
Independent Insurance Adjuster
SELF EMPLOYED
06.2011 - 04.2013
Body Shop Advisor
IRWIN MOTORS
09.2010 - 05.2011
Body Shop Advisor
BANKS COLLISION CENTER
01.2009 - 02.2010
Auto Damage Adjuster
GEICO
06.2001 - 12.2008
Associate of Science - Computer Sciences
Fitchburg State University
High School Diploma -
Salem High School