DONALD CLAFFEY
Mesa,AZ
Summary
Driven professional with a strong background in customer service and inventory management, demonstrated during tenure at Wal-Mart Supercenter. Excelled in enhancing customer satisfaction and streamlining payment processes. Skilled in custom order management and maintaining rigorous safety standards. Proven ability to improve service delivery, achieving significant results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Wal-Mart Supercenter
03.2022 - 06.2023
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Implemented and developed customer service training processes.
Prep Cook
Popeyes Chicken
06.2022 - 03.2023
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Warehouse/product
Tierra Staffing
06.2021 - 03.2022
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as [Number] pounds.
- Wrapped pallets in shrink wrap prior to loading.
Education
High School Diploma -
Taos High School
Taos, NM05.1981
Skills
- Customer Service
- Payment Processing
- Custom order management
- Billing coordination
Additional Information
Quality references available upon request
Timeline
Prep Cook
Popeyes Chicken
06.2022 - 03.2023
Customer Care Representative
Wal-Mart Supercenter
03.2022 - 06.2023
Warehouse/product
Tierra Staffing
06.2021 - 03.2022
High School Diploma -
Taos High School