DONALD CLAY
New Orleans,LA
Summary
With 27 years of dedicated service in the automobile industry, my fervent passion for this field has continually driven me to excel and reach the pinnacle of my capabilities. My professional journey has seen me fulfilling a multitude of roles within the industry including Finance Manager, New Car Manager, Used Car Manager, Used Car Director, General Sales Manager, and General Manager. This diverse experience has not only deepened my expertise but also reinforced my commitment to the business.
Overview
8
8
years of professional experience
Work History
General Manager
RAY BRADT AUTO GROUP
HARVEY, LOUISNANA
03.2016 - Current
- Monitored progress by establishing plans, budgets and measuring results.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Guided management and supervisory staff to promote smooth operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Developed service and sales strategies to improve retention and revenue.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Tracked monthly sales to generate reports for business development planning.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Trained employees on duties, policies and procedures.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Designed sales and service strategies to improve revenue and retention.
- Recruited, interviewed and hired qualified staff for open positions.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Delgado Community College
New Orleans, LASkills
- Loss Prevention
- Vendor Sourcing
- Sales
- Advertising and Marketing
- Schedule Management
- Operations Oversight
- Staff Supervision
- Customer Retention
- Contract Negotiations
- Training and Coaching
- Supervision and Training
- Marketing
- Networking Abilities
References
References available upon request.
Timeline
General Manager
RAY BRADT AUTO GROUP
03.2016 - Current
High School Diploma -
Delgado Community College
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