Summary
Overview
Work History
Skills
Timeline
Generic

Donald Combs

Hope Mills,NC

Summary

I have a strong background in shift leadership and customer service, and I was able to improve team performance and guest satisfaction at Biscuitville through effective employee training and decision-making. I am skilled in cash handling and maintaining high safety standards, and my proactive approach led to noticeable improvements in operational efficiency and team motivation.

Overview

13
13
years of professional experience

Work History

Shift Lead

Biscuitville
12.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Overnight Stocker

Target
05.2023 - 10.2023
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.

Stocker

Aldi
04.2023 - 10.2023
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Improved customer satisfaction by promptly locating items and providing product information.

Host/Busser/Cashier

Black Bear Diner
12.2021 - 04.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.

Overnight Stocker

HyVee Foods
08.2019 - 09.2021
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.

0621 Field Radio Operator

Marine Corps
08.2011 - 06.2015
  • Supported mission success by providing clear and concise communications during high-pressure situations.
  • Coordinated with adjacent units to establish interoperable communications networks, enabling seamless collaboration during joint operations.
  • Ensured reliable communication for tactical operations by troubleshooting and repairing radio systems.
  • Enhanced communication capabilities by installing and maintaining field radio equipment.
  • Assisted in the planning of communication strategies, utilizing expertise in field radio operations to inform decisions about network design and equipment selection.
  • Increased operational efficiency with accurate frequency management and signal encryption.
  • Contributed to successful training exercises by coordinating simulated radio traffic between participating units.
  • Maintained detailed records of radio equipment usage and maintenance actions, providing valuable data to inform future procurement decisions and resource allocation.
  • Managed inventory of valuable communication assets, ensuring adequate supplies were available for mission requirements while minimizing waste due to obsolescence or damage.
  • Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
  • Put together and configured antennas, power sources and other equipment to establish communications.
  • Followed schedules and procedures for changing frequencies and cryptographic codes.

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Team motivation
  • Shift leadership
  • Cash Handling

Timeline

Shift Lead

Biscuitville
12.2023 - Current

Overnight Stocker

Target
05.2023 - 10.2023

Stocker

Aldi
04.2023 - 10.2023

Host/Busser/Cashier

Black Bear Diner
12.2021 - 04.2023

Overnight Stocker

HyVee Foods
08.2019 - 09.2021

0621 Field Radio Operator

Marine Corps
08.2011 - 06.2015

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Donald Combs