Donald Connors
Westminster,CO
Summary
With a proven track record at H&E Equipment Services Inc., I excel in warehouse organization and supply chain coordination, enhancing inventory management and customer satisfaction. My strong communication skills and logistical planning abilities have significantly improved operational efficiency and safety standards, demonstrating a commitment to excellence and a keen understanding of industry needs. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Parts Coordinator
H&e Equipment Services Inc.
10.2013 - 09.2024
- Assisted customers in locating the correct parts for their needs, providing exceptional service and boosting satisfaction rates.
- Enhanced inventory management by implementing an efficient parts tracking system.
- Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
- Conducted regular inventory audits to maintain appropriate stock levels and prevent shortages.
- Established strong relationships with vendors, resulting in improved communication and faster delivery times.
- Spearheaded cross-functional efforts to resolve backorders quickly while maintaining strong vendor relationships.
- Optimized storage solutions within the warehouse space to maximize efficiency and ease of access to commonly needed items.
Service Technician
H&E Equipment
10.2013 - 09.2024
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
- Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
Yard Manager
H&E Equipment
10.2013 - 09.2024
- Proactively identified opportunities for process improvements within the yard operations.
- Increased safety standards in the yard by conducting regular inspections and ensuring compliance with all regulations.
- Reduced equipment downtime through regular maintenance checks and timely repairs.
- Maintained an organized system for tracking inventory levels, tools, equipment, and vehicles used throughout daily operations.
- Streamlined daily operations by introducing time-saving procedures that improved overall workflow efficiency.
- Optimized space utilization within the yard, maximizing storage capacity without compromising safety or accessibility.
- Mentored junior employees, promoting professional growth and development within the organization.
- Developed contingency plans to handle unexpected situations such as inclement weather or sudden increase in workload.
- Enhanced yard efficiency by implementing streamlined processes for inventory management and organization.
- Supervised loading and unloading activities on-site to ensure accuracy in shipments while minimizing potential hazards.
CDL Truck Driver
H&e Equipment Services Inc.
10.2013 - 09.2024
- Achieved timely deliveries by planning efficient routes and adhering to schedules.
- Maintained accurate logbooks for DOT compliance, minimizing fines and violations.
- Actively participated in ongoing professional development courses related to CDL truck driving, staying up-to-date on industry changes.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Promptly reported any accidents or incidents involving the truck, helping maintain a strong safety record for the company.
- Effectively utilized GPS and navigation tools to optimize delivery routes, improving overall efficiency in daily operations.
- Contributed to positive company reputation by providing exceptional customer service during interactions with clients.
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Upheld strict adherence to federal regulations regarding hours of service, ensuring legal compliance at all times.
- Enhanced customer satisfaction by maintaining professionalism during pick-ups and dropoffs.
- Adjusted driving techniques based on traffic patterns, reducing delays in delivery times while maintaining safety standards.
- Safely navigated various weather conditions and road hazards, prioritizing the safety of cargo and fellow motorists.
- Managed proper loading and unloading of cargo, adhering to weight limits and securing loads for safe transport.
- Completed regular maintenance checks on the truck to prevent breakdowns and reduce downtime.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected load security and checked for damages.
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Minimized company liability and risks to loads by obeying traffic laws.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Filled out load paperwork and DOT-mandated log books.
Education
High School Diploma -
Sanford High School
Sanford, MEAssociate of Arts - Communications
University of Southern Maine
Portland, ME07-1986
Skills
- Warehouse Organization
- Supply Chain Coordination
- Logistics Planning
- Purchasing strategies
- Shipping procedures
- Returns management
- Stock control
weight lifting
After surviving Cancer, I rebuilt myself through weight lifting
Timeline
Parts Coordinator
H&e Equipment Services Inc.
10.2013 - 09.2024
Service Technician
H&E Equipment
10.2013 - 09.2024
Yard Manager
H&E Equipment
10.2013 - 09.2024
CDL Truck Driver
H&e Equipment Services Inc.
10.2013 - 09.2024
High School Diploma -
Sanford High School
Associate of Arts - Communications
University of Southern Maine
Similar Profiles
Valorie MartinezValorie Martinez
Service Manager at H&e Equipment Services Inc.Service Manager at H&e Equipment Services Inc.
Henry CrouchHenry Crouch
Mechanic at H&e Equipment Services Inc.Mechanic at H&e Equipment Services Inc.
Jacob WilliamsJacob Williams
Outside Sales Representative at H&e Equipment Services Inc.Outside Sales Representative at H&e Equipment Services Inc.
Kerry MeadorKerry Meador
Outside Sales Representative at H&E Equipment Services Inc.Outside Sales Representative at H&E Equipment Services Inc.
NIcholas ArchibequeNIcholas Archibeque
Service Sales Representative Captain / Trainer at CINTAS, First Aid & SafetyService Sales Representative Captain / Trainer at CINTAS, First Aid & Safety