Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donald Connors

Westminster,CO

Summary

Versatile and results-driven professional with a proven track record at H&E Equipment Services Inc., excelling in roles that demand technical knowledge and exceptional problem-solving skills. Achieved significant efficiency improvements and cost reductions, demonstrating strong verbal communication and warehouse operations expertise. Committed to delivering high-quality service and achieving superior customer satisfaction.

Parts management professional prepared to bring high level of expertise to role. Proven skills in inventory control and order fulfillment, ensuring seamless operations. Dependable team player committed to achieving results and adapting to dynamic environments. Strong technical knowledge and detail-oriented approach valued by employers.

Overview

15
15
years of professional experience

Work History

Parts Specialist

H&e Equipment Services Inc.
04.2022 - 09.2024
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Assisted customers in finding appropriate parts promptly.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Tracked parts use and charged items to customer accounts for billing.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.

Scissor Lift Tech

H&e Equipment Services Inc.
07.2020 - 04.2022
  • Actively contributed ideas during strategy sessions that resulted in increased member engagement.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Yard Operations Manager

H&e Equipment Services Inc.
05.2017 - 07.2020
  • Empowered employees with the necessary tools, resources, and support to consistently excel in their roles as integral members of the yard operations team.
  • Spearheaded cost-saving initiatives that led to reduced operational expenses without sacrificing service quality or safety standards.
  • Enhanced overall efficiency through the development of comprehensive standard operating procedures for yard operations.
  • Improved yard safety by implementing new protocols and conducting regular inspections.
  • Collaborated with team members to establish goals, develop strategies, and achieve exceptional results in yard operations.
  • Coordinated with other departments to facilitate seamless communication and efficient workflow between teams.
  • Optimized space utilization in the yard, allowing for better organization and increased capacity.
  • Ensured compliance with all relevant industry regulations, company policies, and environmental guidelines pertaining to yard operations management.
  • Managed daily work assignments, ensuring timely completion of tasks while maintaining a high level of quality control.

Class A CDL Driver

H&e Equipment Services Inc.
10.2013 - 05.2017
  • Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
  • Maximized fuel efficiency by practicing eco-friendly driving habits and routine vehicle maintenance checks.
  • Handled load documentation, obtained signatures, and provided copies to destination staff.
  • Met DOT requirements by maintaining current records and documenting reportable incidents.
  • Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
  • Kept in close contact with dispatch team to make quick route adjustments and add new stops.
  • Delivered and unloaded products with equipment such as pallet jacks and shoulder straps.
  • Maneuvered vehicles with high degree of skill through narrow passageways and around obstructions such as parked cars.
  • Picked up supplies and back hauls from vendors and completed related paperwork.
  • Delivered construction equipment to worksites across Colorado.

Van Courier Driver

Florida Health Care Plans
02.2013 - 10.2013
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Verified package information to check for accuracy and completeness.
  • Communicated with dispatch and customers for accurate delivery information.
  • Drove safely at all times to avoid accidents and harm.
  • Followed company policies and procedures during shift.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Utilized GPS navigation systems to navigate faster routes.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Excellent communication skills, both verbal and written.

Class A CDL Driver

Tile Industries
04.2009 - 02.2013
  • Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
  • Maximized fuel efficiency by practicing eco-friendly driving habits and routine vehicle maintenance checks.
  • Handled load documentation, obtained signatures, and provided copies to destination staff.
  • Met DOT requirements by maintaining current records and documenting reportable incidents.
  • Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
  • Delivered and unloaded products with equipment such as pallet jacks and shoulder straps.
  • Maneuvered vehicles with high degree of skill through narrow passageways and around obstructions such as parked cars.
  • Protected orders by properly balancing and bracing loads to prevent shifting and damage.
  • Picked up supplies and back hauls from vendors and completed related paperwork.
  • Exemplified commitment to company values by consistently upholding ethical conduct, professionalism, and a customer-centric approach while performing daily duties as a Class A CDL driver.

Education

Associate of Arts - Communications

University of Southern Maine
Portland, ME
06-1986

Skills

  • Warehouse Operations
  • Technical knowledge
  • Shipping and receiving
  • Returns processing
  • Packaging and Labeling
  • Forecasting and planning
  • Parts identification
  • Parts documentation
  • Stock control
  • Ordering parts
  • Verbal and written communication
  • Invoice Processing
  • Problem-solving skills
  • Clean Driving Record

Timeline

Parts Specialist

H&e Equipment Services Inc.
04.2022 - 09.2024

Scissor Lift Tech

H&e Equipment Services Inc.
07.2020 - 04.2022

Yard Operations Manager

H&e Equipment Services Inc.
05.2017 - 07.2020

Class A CDL Driver

H&e Equipment Services Inc.
10.2013 - 05.2017

Van Courier Driver

Florida Health Care Plans
02.2013 - 10.2013

Class A CDL Driver

Tile Industries
04.2009 - 02.2013

Associate of Arts - Communications

University of Southern Maine

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