Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Donald Coulter

Donald Coulter

Lancaster,CA

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged critical thinking and customer service excellence at JuiceCJuice to resolve complaints, boosting loyalty. At 31 Tacos, I improved kitchen efficiency and mentored staff, showcasing my ability to lead and develop teams. My skills in data entry and active listening further support my track record of operational success and team growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

JuiceCJuice
12.2019 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.

Lead Cook

31 Tacos
01.2017 - 07.2022
  • Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files and product-rotation systems.
  • Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
  • Set up and broke down kitchen for service.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Supervised line cooks to monitor food safety and order accuracy.
  • Contributed to a positive workplace culture through proactive communication with team members at all levels of the organization.
  • Trained kitchen staff to perform various preparation tasks under pressure.

Stock Inventory Assistant Manager

H&M Company USAInc
11.2017 - 11.2018
  • Monitored inventory levels to confirm compliance with company policy.
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Worked closely with sales teams to understand product trends and adjust stocking levels based on seasonal demand fluctuations.

Prep Cook

RuthSoul
11.2014 - 03.2017
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Maintained food safety and sanitation standards.
  • Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
  • Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

Education

Associate Of Arts And Sciences - Business

Cuesta College
San Luis Obispo, CA
09.2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer satisfaction measurement
  • Call center operations
  • Follow-up skills
  • Product knowledge
  • Team development
  • Administrative support
  • Prioritization

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Achieved Result through effectively helping with Task.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Supervised team of Number staff members.
  • Documented and resolved Issue which led to Results.

Certification

  • Certified Customer Service Professional (CCSP) - National Customer Service Association.
  • ServSafe Food Handler's Certification

Timeline

Customer Service Representative

JuiceCJuice
12.2019 - Current

Stock Inventory Assistant Manager

H&M Company USAInc
11.2017 - 11.2018

Lead Cook

31 Tacos
01.2017 - 07.2022

Prep Cook

RuthSoul
11.2014 - 03.2017

Associate Of Arts And Sciences - Business

Cuesta College

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Donald Coulter