Donald Croner II
Terre Huate,IN
Summary
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Security Officer
Allied security
01.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Journeyman
Pipeline Construction
10.2006 - Current
- Line carry mainline, Spacing of pipe for welders, stabbing of pipe for fit up
- Endfacing/machining of pipe to specs
- Oversee 10 man crew for endfaceing/machining of pipe
- Exceeded production goals
- Assisted skilled tradesmen to complete projects.
- Experienced in using and maintaining specialized tools and equipment associated with trades.
- Assisted in receipt and inventory of material, tools and equipment.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Performed maintenance and minor repairs to various machines under supervision.
- Reinforced constructions techniques and proper use of hand tools, power tools and equipment to encourage worksite safety.
- Set standards and modeled appropriate behavior and methods for addressing problems at construction site.
- Performed moderately difficult repair and preventive maintenance tasks using expertise acquired through specialized training.
- Participated in program and construction planning and kept leaders abreast of progress, problems and building project needs.
- Operated variety of power tools and hand tools.
- Maintained tools and equipment in good working condition.
- Followed safety protocols on job sites.
- Followed instructions from construction project managers and supervisors.
- Removed debris and waste from job sites.
- Unloaded and stored construction materials.
- Cleared work sites of hazardous items.
- Set up ladders and other access equipment.
- Maintained knowledge of safety practices for removing hazards from working sites.
- Tested construction equipment to verify working condition.
- Retired
Store Manager
Kellers Professional
01.2003 - 01.2005
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Coordinated with other departments to maintain streamlined and productive workflow.
Service Manager
Firestone
01.2002 - 01.2003
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Service Manager
Goodyear
01.2001 - 01.2002
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Negotiated with vendors to secure best prices for parts and supplies.
- Established team priorities, maintained schedules and monitored performance.
Service writer, Mechanic, Store manager
Econo Lube N Tune
01.1998 - 01.2001
- Responded to customer calls and emails to answer questions about products and services.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Logged work orders and change orders into [Software] database to track job status.
- Gathered information through research and vendor inquiries to provide job estimates.
- Provided [Timespan] job status reports to promote quick and accurate service.
- Consulted with customers to assess service requirements and produce accurate orders.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Security Officer
Pinnkerton Security
01.1997 - 01.1998
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
High School Diploma -
London Central
High Wycombe England05.1986
Skills
- Use of heavy to light equipment
- Document Management
- Emergency Management
- Emergency Response
- Electronic Surveillance
- Personnel Screening
- Visitor Tracking
- Access Control
- CCTV Monitoring
- Threat Management
- Investigation Documentation
- Stationary Surveillance
- CCTV Surveillance
- Weapons Training
- General Security
- Security Screenings
Training Certificates
- Osha 10
- Safety
- Auto mechanic
- Armed security
Timeline
Security Officer
Allied security
01.2023 - Current
Journeyman
Pipeline Construction
10.2006 - Current
Store Manager
Kellers Professional
01.2003 - 01.2005
Service Manager
Firestone
01.2002 - 01.2003
Service Manager
Goodyear
01.2001 - 01.2002
Service writer, Mechanic, Store manager
Econo Lube N Tune
01.1998 - 01.2001
Security Officer
Pinnkerton Security
01.1997 - 01.1998
High School Diploma -
London Central