Donald Culwell
Summary
Seasoned Parts Manager and Counter Person with over 20 years of experience in the material handling industry; skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs, simultaneously increasing profits. Excellent reputation for conflict resolution and problem solving skills with in-depth understanding of parts, vendors and customer needs.
Overview
21
21
years of professional experience
Work History
Parts Manager
Westrax Machinery
11.2020 - Current
- Managed & utilized inventory
- Performed annual year end inventories and random quarterly audits
- Facilitated and initiated the movement of slowing moving and obsolete parts
- Managed bulk purchase inventory
- Maintained contact with business representatives from original equipment manufacturers for purchasing inventory, parts, and troubleshooting deficiencies with products and/or deliveries
- Provided internal customer support such as inventory, invoicing issues, and parts room assistance
- Obtained and prepared parts quotes
- Ordered and managed parts inventory for rental equipment fleet
- Organized stock and warehouse space.
- Kept warehouse clean and organized
- Monitored and forecasted upcoming (seasonal) levels of demand
- Ensured that the service department performs with a positive attitude & a sense of urgency
- Advised and made recommendations to the Management team in the best interest of the Parts Department which was
compatible with the overall Dealership objectives and long-term goals
Parts Advisor
JCB
06.2020 - 11.2022
- Handled inbound parts inquires for customers
- Researched and placed parts orders from JCB and various vendors
- Direct shipped parts to customers where appropriate
- Handled all customer inquiries in an efficient and responsible manner
- Maintained parts inventory
- Researched and advised technicians of parts and orders
- Initiated sales calls to existing customers to replenish inventory
Parts Counter Sales Person
Naumann Hobbs Material Handling
10.2013 - 06.2020
- Researched and assessed parts for multiple forklift lines such as Caterpillar, Mitsubishi, Jungheinrich, and Sellick
- Met customer needs by researching and assessing stock numbers and prices for various parts, identifying correct items, and placing timely orders
- Worked with technicians and customers to understand needs and provide excellent service in a timely manner.
Child Care Worker
Alpha Connection Youth & Family Services
07.2012 - 08.2013
- Applied positive behavioral management techniques to enhance social interactions and emotional development for at risk youth
- Monitored entrances and exits to maintain safety and organized environments
- Documented behavioral risks and concerns, food served, and medications administered to youth
- Provided support and guidance to youth in conflict resolution.
- Prevented behavioral issues with proactive management strategies that encouraged self-regulation among the youth
- Ensured compliance with state licensing regulations by maintaining accurate records on each youth under care.
Lot Porter
Rancho Motors
11.2011 - 07.2012
- Drove vehicles to and from service areas and lot as needed.
- Installed protective coverings (seat covers, steering wheel covers, floor mats, etc.) and tags in all vehicles brought in for service.
- Serviced vehicles with gas, oil, and water.
- Washed and cleaned vehicles as needed.
- Helped maintain lot appearance by cleaning driveway and sidewalks, removing snow and debris as necessary.
- Helped maintain shop cleanliness, including windows, doors, floors, etc.
- Followed all safety and security procedures.
Parts Counterman
Cal-Lift Inc
09.2003 - 01.2009
- Researched and assessed parts for multiple forklift lines such as Taylor, Ottawa, Mitsubishi, and Clark
- Maintained inventory count, tracked usage, and documented variances
- Placed orders for new supplies based on established needs and special circumstances
- Restocked service vans for field technicians.
Education
Associate of Science - Criminal Justice
San Joaquin Valley College
Victorville, CA09.2012
High School Diploma - General
Chaffey High School
Ontario, CA06.1994
Skills
- Customer Service
- Invoice Processing
- Inventory Management
- Ordering parts
- Inventory Auditing
- Stock management
- Vendor Relations
- Purchasing strategies
- Goal Setting
- Demand forecasting
- Purchasing oversight
- Performance Improvement
- Forecasting Demand
- Problem-Solving
Timeline
Parts Manager
Westrax Machinery
11.2020 - Current
Parts Advisor
JCB
06.2020 - 11.2022
Parts Counter Sales Person
Naumann Hobbs Material Handling
10.2013 - 06.2020
Child Care Worker
Alpha Connection Youth & Family Services
07.2012 - 08.2013
Lot Porter
Rancho Motors
11.2011 - 07.2012
Parts Counterman
Cal-Lift Inc
09.2003 - 01.2009
Associate of Science - Criminal Justice
San Joaquin Valley College
High School Diploma - General
Chaffey High School