Donald Cummins
Scio,OH
Overview
4
4
years of professional experience
Work History
Client Relationship Consultant
US Bank
07.2023 - Current
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Responsible for making relevant recommendations to clients regarding their banking needs.
- Responsible for helping customer make and save money by recommending our products
- Responsible for client outreach through outbound calls to retain and gain new business.
- Responsible for leading our clients with a digital first mindset to help them take more control of their banking.
- Responsible for staying up to date on compliance training.
Fraud Investigator
Genesis Financial Solutions
11.2021 - 07.2023
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Responsible for investigating accounts for possible account takeover and determining what actions to take in order to restore the account.
- Responsible for reviewing IDs to determine if they are valid or invalid
- Responsible for deleting fraudulent inquiries
- Responsible for closing accounts when a customer requests it to be closed
- Responsible for revoking accounts when we receive documents from an account holder that are clearly edited or fraudulent
- Responsible for investigating identity theft claims to determine if we will find the resolution to be in the account holders favor or the banks favor
- Proficient in First Track: a third party system used to complete fraud cases
- Proficient in Nautilis: a third party system used to view documents sent in by account holders
- Proficient in inquiry deletions
- Proficient in true person lookup: a third party system used to check the validity of driver’s licenses
- Proficient in Sales Force: a third party system used to complete account takeover cases
- Proficient in Optis: a background system that forces changes in primary systems that otherwise would not be possible
- Proficient in Microsoft products such as word, excel, teams, outlook etc.
- Proficient in using guides to complete assigned work
Salesman
RainSoft
01.2020 - 01.2021
- Developed strong client relationships through consistent communication and exceptional customer service.
- Responsible for demonstrating water treatment system and educating customers to help them make a beneficial decision for their homes and families while providing great customer service.
- Increased sales by offering advice on purchases and promoting additional products.
Education
High School Diploma -
Glen Oak
Canton, OH2017
Skills
- Problem-Solving
- Attention to Detail
- MS Office
- Analytical Thinking
- Strategic Planning
- Goal Setting
- Client Engagement
- Work Planning and Prioritization
- Continuous Improvement
- Client rapport
- Project Management
- Analysis & Evaluation
- Quality Assurance
- Client Relationships
Timeline
Client Relationship Consultant
US Bank
07.2023 - Current
Fraud Investigator
Genesis Financial Solutions
11.2021 - 07.2023
Salesman
RainSoft
01.2020 - 01.2021
High School Diploma -
Glen Oak