Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Field Super
Mike Testa Plumbing
08.1989 - Current
Supervised field operations teams to complete projects within established timelines.
Monitored employee performance for compliance with regulations and policies.
Investigated issues and developed effective solutions.
Met with customers to resolve issues and build productive relationships.
Trained workers in proper methods, equipment operation and safety procedures.
Built and nurtured relationships with customers and vendors to maximize profit potential.
Resolved customer complaints to maintain satisfaction and loyalty.
Identified development and improvement areas and set up training to bridge learning gaps.
Education
High School Diploma -
San Rafael High School
San Rafael, CA
06.1985
Skills
Backflow Certified
PHCC Certified
CCTV Inspections and locating pipes
Bid Proposals
Training and supervising team members
Ordering parts and materials
Coordinating with contractors, homeowners and other trades