Donald Daugherty
Chula Vista,CA
Summary
Dynamic Customer Service Representative with proven success at Soapy Joes Car Wash, adept at conflict resolution and relationship building. Enhanced customer loyalty through empathetic complaint handling and effective problem resolution, contributing to increased sales. Skilled in active listening and data entry, fostering a supportive team environment to achieve collective goals.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Thrived in fast-paced sales environment, developing exceptional communication and negotiation skills. Proven ability to understand customer needs and deliver tailored solutions. Seeking to transition into new field where these skills can drive meaningful impact.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Soapy Joes Wash
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
Associate Of Arts - Music
Southwestern College
Chula Vista, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Customer care
- Customer relationship building
- Customer engagement
- Sales process
- Sales strategy development
- Objection handling
- Social selling
- Up-selling
- Business development
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Achieved top seller at my site consistently for 2 months hitting number over 200.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Customer Service Representative
Soapy Joes Wash
08.2024 - Current
Associate Of Arts - Music
Southwestern College
Similar Profiles
Justlean Lackey-bergJustlean Lackey-berg
Store Clerk at Soapy Joes Wash / 7-ElevenStore Clerk at Soapy Joes Wash / 7-Eleven
Hunter CurrinHunter Currin
Customer Sales Representative at Soapy Joes WashCustomer Sales Representative at Soapy Joes Wash
Axel EnriquezAxel Enriquez
Customer Service Representative at Soapy Joes WashCustomer Service Representative at Soapy Joes Wash
Adriana HersteinAdriana Herstein
Manager at Chris CarmeloManager at Chris Carmelo
Diego GarciaDiego Garcia
Office Assistant (Part-Time) at The Law Office of Claudia GarciaOffice Assistant (Part-Time) at The Law Office of Claudia Garcia