Donald Davis
Benbrook,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Field Manager
Interior Logic Group
06.2024 - Current
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
- Facilitated field operations through supervision and direction of field personnel.
- Collaborated with multiple departments to meet operational deadlines.
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Enhanced overall company reputation through exceptional client communication during all stages of the project lifecycle—promoting transparency in processes—and ensuring expectations were met or surpassed consistently.
Owner / Project Manager/ Superintendent
D & S Handyman Services LLC
11.2017 - Current
- Prepared bid packages ensuring timely submission with project specifications, scope and client requirements
- Cultivated and maintained relationships with vendors and subcontractors
- Provided leadership, insight and mentoring to newly hired employees
- Provided supervision to multiple projects at a time
- Provided safety management
- Maintain records, document actions, and present written progress report
- Perform minor plumbing, electrical, or concrete mixing work
- Measure and mark dimensions of parts on paper or lumber stock prior to cutting, following blueprints, and schematics
- Estimate and procured all equipment and materials for project
- Maintain job records and schedule work crew
- Determined pricing for products or services based on costs and competition
- Analyzed financial statements and trends to manage cash flow and make business decisions
- Oversaw budgeting and financial management
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings
- Interviewed, trained and supervised employees
- Employed and managed vendors by negotiating deliverables, cost and expected quality
- Resolved issues quickly through meticulous research and quick decision-making
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Kept up-to-date on regulatory changes affecting business operations
- Maintained relationships with existing clients by providing superior customer service
- Daily use of MS Office Suite (Word, Excel)
Delivery Driver
McLane Foodservice
09.1999 - 05.2018
- Face of the company to the customers, handle credits and returns to keep customers satisfied
- Maintain fast pace delivery schedule
- Obey traffic laws and follow established transportation procedures
- Unload trucks into restaurants
- Delivered rush merchandise on tight schedules to meet customer targets
- Reviewed delivery documents and orders and reported errors to supervisor
- Ensured accurate completion of all paperwork associated with deliveries
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
- Verified accuracy of items loaded onto truck against shipping documents
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Maintained accurate records of goods delivered and collected payments as required
- Worked with cross-functional teams to achieve goals
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Offered informal tips and encouragement to new, nervous driver trainees to support driving confidence and success
- Scheduled regular meetings with department heads to discuss any changes in policy or procedure related to driver training
- Evaluated trainee performance at the end of courses using written tests or practical examinations
- Maintained records related to driver training programs, such as attendance logs or certification documents
Restaurant Manager
McDonald's
03.1993 - 09.1999
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Maintain food and equipment inventories, and keep inventory records
- Schedule staff hours and assign duties
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance
- Order and purchase equipment and supplies
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Delegated work to staff, setting priorities and goals
- Conducted daily store operations, including opening and closing procedures and cash handling
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Recruited, trained and supervised new employees
- Managed inventory tracking and physical inventory counts to minimize loss
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Updated POS system with new products and promotional offers
- Managed daily banking activities such as deposits and withdrawals
- Prepared monthly reports on sales figures, expenses, profits
- Identified opportunities for cost savings through waste reduction initiatives
- Maintained accurate records of employee performance reviews
- Displayed strong telephone etiquette, effectively handling difficult calls
- Understood and followed oral and written directions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
Education
GED -
Western Hills High School
Fort Worth, TXSkills
- Customer Accounts Management
- Project Estimating
- Customer Satisfaction
- Project Management
- Verbal and Written Communication
- Budgeting
- Complex Problem-Solving
- MS Office (Word & Excel)
- Customer Relations
- Team Oversight
- Vendor Relations
- Minor Plumbing & Electrical
- Safety management
- Mechanically inclined
- Blueprint interpretation
Hobbies and Interests
- Travel (Cruises)
- Biking
- Hiking
- DIY projects
Certification
- OSHA 30 Certified
Timeline
Field Manager
Interior Logic Group
06.2024 - Current
Owner / Project Manager/ Superintendent
D & S Handyman Services LLC
11.2017 - Current
Delivery Driver
McLane Foodservice
09.1999 - 05.2018
Restaurant Manager
McDonald's
03.1993 - 09.1999
- OSHA 30 Certified
GED -
Western Hills High School
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