Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donald Decker

IT Professional
Newark,United States

Summary

Detail-oriented IT professional with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

TSS Computer Engineering

Broadridge Financial Solutions
6 2018 - Current
  • Served as primary point of contact for support relating to owned solutions and products.
  • Handle 60 tickets a month, managing ticket queues to ensure tickets were resolved within a timely manner and meeting company's expectations.
  • Conducted root cause analysis for major incidents to prevent future occurrences, ensuring optimal system performance.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Diagnosed and repaired over 1000 devices yearly supplying either permanent or alternative solutions.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Saved the company $2,400 a year by manually modifying and tracking printer’s necessities to stop overpaying and over ordering supplies.
  • Delivered 24/7 on call support for executive leader teams, providing patching, updates and urgent troubleshooting when needed.

CompTIA A+ Student

NPower
01.2018 - 05.2018
  • Followed school and classroom policies, regulations, dress codes and schedules.
  • Completed rigorous readings as directed to support unit learning goals.
  • Attended field trips with peers to study topics outside classroom.
  • Completed projects and submitted research proposals to propel personal learning ambitions.
  • Took extensive notes to document lessons and further solidify learning objectives.

Education

High School Diploma -

Spanish River High School
Boca Raton, FL
08.2008 - 05.2012

Skills

Problem-Solving

Certification

CompTIA A+

Timeline

CompTIA A+

05-2018

CompTIA A+ Student

NPower
01.2018 - 05.2018

High School Diploma -

Spanish River High School
08.2008 - 05.2012

TSS Computer Engineering

Broadridge Financial Solutions
6 2018 - Current
Donald DeckerIT Professional