DONALD DENNIS
Healthcare
Brentwood,NY
Summary
Results-driven Senior Training Specialist with over 20 years of experience designing, delivering, and optimizing training programs within the healthcare and SaaS industries. Skilled in creating engaging, effective learning experiences across virtual, in-person, and hybrid environments. Recognized for aligning training strategies with business objectives to boost user adoption, enhance performance, and support long-term retention. Adept at partnering with cross-functional teams to develop innovative, user centered solutions that drive operational excellence and measurable impact across diverse learner populations.
Overview
17
17
years of professional experience
Work History
Senior Training Specialist
HHAeXchange
07.2015 - 04.2025
- Served as a Subject Matter Expert (SME) and maintained in-depth knowledge of all HHAeXchange platforms of products, services, Mobil App, Healthcare Agency operations and State EVV (Electronic Visit Verification) Compliance regulations.
- Worked directly with the Training manager and created multimedia educational content materials including training scripts, recorded demonstrations, 360 - degree PowerPoint presentations and Live Webinars tailored to client’s needs.
- Staged demo data in test environments to aid training session that allow agency’s staff to navigate the system in the test environment during training, which helps agency staff to get comfortable with the software.
- Collaborated with Training, Implementation and Support departments to ensure that product updates are implemented and software issues are diagnosed and resolved.
- Evaluated training effectiveness through participants’ feedback, and assessment.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Mentored junior trainers, fostering professional growth and enhancing team performance.
- Developed and delivered comprehensive training programs tailored to diverse learner needs.
- Evaluated training effectiveness through feedback and assessments, refining content as necessary.
Medical Billing Instructor
Sanford Brown Institute
08.2008 - 10.2015
- Implemented engaging educational coursework in order to prepare students for the National Coding Certification Exam.
- Instructed Students on HIPAA Compliance, ICD-9, CPT4 Coding, and Insurance Carrier protocols.
- Prepared student’s evaluations in order to match their skills with internships at Hospitals and Billing Agencies.
- Developed and delivered engaging course materials to enhance student understanding and retention.
- Implemented innovative teaching strategies to accommodate diverse learning styles among students.
- Assessed student performance through comprehensive evaluations, ensuring alignment with educational standards.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
Training/Implementation Specialist
Sandata Technologies
06.2008 - 04.2015
- Coordinated with implementation and Data Migration teams, before each training session in order to make sure everything is in place for a successful training and to meet client’s Go-Live expectations.
- Conducted client’s needs assessments, developed training plan and tracked training effectiveness.
- Prepared and delivered on-site and remote training sessions on SaaS Healthcare platforms.
- Served as a Subject Matter Expert (SME) on Sandata’s Software products (SAM, Santrax, HCPlus, Sharp)
- Troubleshooted, resolved and made modifications as needed for issues, contributing to customer satisfaction.
- Led implementation of software solutions, enhancing client onboarding processes and improving user experience.
- Collaborated with cross-functional teams to streamline project workflows and ensure timely delivery of system integrations.
- Conducted training sessions for clients on new technologies, increasing user proficiency and satisfaction rates.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
Education
Bachelor of Science - Technology Education
City College of New York
New York05.1989
Skills
- Training evaluation
- E-learning development
- Performance consulting
- Facilitation techniques
- Blended learning solutions
- Customer service training
- Employee engagement
- Strategic thinker
- Written and oral communication
- Adaptive learning
- Coaching and mentoring
- Customized training
- Small group instruction
- Public speaking
- Leadership training
- Training facilitation
- Exceptional communicator
- Classroom instruction
- Class coordination
- New employee training
- Staff development plans
- Process evaluation and enhancement
- Training material updates
- Training methods
- Training solutions development
- Change management
- Stakeholder management
- Adult learning theories
- Training delivery
- Technical training
- Learning management systems
- Adult learning theory
- Project management
- Training oversight
- Course planning
- Team direction
- Process evaluations
- Verbal and writing communication
- Instructor management
- Team development strategies
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Verbal and written communication
- Relationship building
- Documentation and recordkeeping
- Team building
- Data entry
- Coaching and development
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
Timeline
Senior Training Specialist
HHAeXchange
07.2015 - 04.2025
Medical Billing Instructor
Sanford Brown Institute
08.2008 - 10.2015
Training/Implementation Specialist
Sandata Technologies
06.2008 - 04.2015
Bachelor of Science - Technology Education
City College of New York