Donald Devereaux
Toms River,NJ
Summary
Detail-oriented Investigator with strong leadership skills and history in security management. Offering exceptional communication skills and network of community resources.
Overview
21
21
years of professional experience
Work History
Investigator
New Jersey Department Of Labor And Workforce Development
03.2019 - Current
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
- Enhanced department efficiency with streamlined processes for evidence collection and documentation.
- Increased conviction rates by collaborating closely with prosecutors to build strong cases.
- Conducted comprehensive background checks, contributing to informed hiring decisions and improved workplace safety.
- Reduced fraudulent activity through diligent surveillance and timely reporting of suspicious behavior.
- Uncovered critical evidence by meticulously analyzing financial records and other documents related to investigations.
Claims Examiner
New Jersey Department Of Labor And Workforce Development
04.2009 - 03.2019
- Conduct fact finding interviews with claimants, employers, and attorneys via telephone, and advise them of their rights and responsibilities under Unemployment Insurance Law.
- Contact employers, by mail or telephone, to gather all information needed to make decisions regarding eligibility for benefits according to law, policy, and procedure.
- Reviews documentation provided by claimants to determine eligibility for collecting benefits.
- Resolves conflicts and duplication of benefits paid under laws for New Jersey disability benefits, Workers Compensation benefits, Maritime benefits, Social Security disability benefits and other State and Federal benefits programs.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Prepares statistical reports and correspondence as required.
- Evaluate and interpret the policies of employers, to make timely determinations.
- Conducted thorough investigations of complex claims, gathering relevant documentation and interviewing witnesses when necessary.
Senior Unemployment Insurance Clerk
New Jersey Department Of Labor And Workforce Development
03.2003 - 03.2009
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Education
Bachelor of Science - Social Sciences
Franklin University
Columbus, OH12.2023
Associate of Arts - Liberal Arts And General Studies
Eastern Gateway Community College
Steubenville, OH12.2021
Skills
- Report Preparation
- Interrogation Skills
- Defensive Tactics
- Evidence Processing
Timeline
Investigator
New Jersey Department Of Labor And Workforce Development
03.2019 - Current
Claims Examiner
New Jersey Department Of Labor And Workforce Development
04.2009 - 03.2019
Senior Unemployment Insurance Clerk
New Jersey Department Of Labor And Workforce Development
03.2003 - 03.2009
Bachelor of Science - Social Sciences
Franklin University
Associate of Arts - Liberal Arts And General Studies
Eastern Gateway Community College
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