Donald Dickson
Columbus,OH
Summary
Result-Driven sales professional with a proven track record of exceeding revenue targets and cultivating strong client relationships seeks a challenging opportunity to leverage exceptional sales skills and contribute to the continued success of a dynamic origination. Awards and Acknowledgements: Top 2% of over 150 sales agents nationally for seasoned mortgage bankers based on funded units, volume, and customer satisfaction with Keller Mortgage. Acknowledged for exceptional sales acumen, client relationship management, and contribution to team success. Recipient of multiple prestigious awards, including the 'Sales Excellence' accolade, in recognition of consistently ranking as a top performing sales professional. Featured in the Scotsman Guide as a top-performing purchase sales consultant at Keller Mortgage, a prestigious acknowledgment in the esteemed mortgage industry. The Scotsman Guide, a renowned and award-winning publication, recognized achievements in the field. Achieved recognition for outstanding performance, consistently ranking in the top 5% of mortgage sales professionals from a pool of over 250 sales agents nationwide with Carrington Mortgage Services. Recognized for exceptional negotiation skills and ability to close complex deals, resulting in a significant increase in overall team performance. Honored with the 'Presidents Club' membership for exceptional contributions to company-wide sales success. Top 10% in applications, customer satisfaction, pull-through during entire career with JPMorgan Chase. Acknowledged by peers and leadership for consistently embodying a results-driven and client-centric approach, setting a benchmark for excellence within the organization. Proven track record of exceeding sales targets, showcasing a relentless commitment to excellence. Received multiple awards for consistently delivering exceptional results, driving revenue growth, and demonstrating a superior understanding of the mortgage industry. Recognized by peers and leadership for exemplary client relationship management, strategic business development, and relentless commitment to achieving and surpassing sales goals. A consistent top achiever, setting a standard for excellence within the sales organization.
Overview
22
22
years of professional experience
Work History
Senior Loan Officer
Cross Country Mortgage
02.2022 - Current
- In a challenging real estate market, consistently funded an impressive average of 3 to 4 units per month, surpassing the established requirement of 1 to 2 units per month
- This accomplishment involved navigating through economic downturns, adapting to market fluctuations, and strategically identifying opportunities
- Through a meticulous approach to client engagement, market analysis, and financial structuring, consistently exceeded expectations, showcasing resilience and strategic acumen in achieving sustained success in funding real estate units despite the challenging market conditions
- Strategically lead outside sales initiatives as a sales agent, consistently surpassing targets through a multifaceted approach
- Excelled in effective client prospecting, employing a strategic blend of market analysis and proactive outreach
- Conducted in-depth needs analysis to understand clients' financial objectives and challenges, enabling the customization of tailor financial solutions
- This involved a meticulous understanding of diverse financial situations, ensuring precise alignment with client goals and contributing significantly to consistently exceeding sales targets through strategic and client centered approach
- Showcased comprehensive expertise in mortgage products, financial advising, and industry regulations
- This involved a nuanced understanding of diverse mortgage instruments, such as FHA, VA, and Conventional loans, with the ability to tailor financial solutions to meet individual client needs
- Additionally, demonstrated proficiency in providing strategic financial advising by analyzing client's financial situations, goals, and risk tolerance, enabling the provision of personalized guidance
- Stayed abreast of changes in industry regulations, ensuring compliance with evolving standards, and contributing to a client-centric, regulatory-compliant approach in the ever-changing landscape of the mortgage and financial advisory sectors
- This multifaceted expertise played a pivotal role in fostering client trust and achieving successful financial outcomes
- Demonstrated in a proven ability to navigate intricate transactions with finesse, ensuring client satisfaction and surpassing sales goals even in a fiercely competitive down-market
- This involved a strategic approach to each transaction, adeptly addressing challenges posed by market conditions, and intricacies of the sales process
- By leveraging a deep understanding of the market, industry nuances, and client needs, consistently exceeded sales objectives
- This achievement not only attest to adaptability and resilience in challenging market scenarios but also underscores a commitment to delivering exceptional service and results, contributing to overall client satisfaction and successful business outcomes.
Senior Loan Officer / Team Lead
Keller Mortgage
08.2019 - 02.2022
- Championed and orchestrated end-to-end lending operations, meticulously overseeing the complete loan lifecycle from origination through closing
- Led the strategic management of a dynamic pipeline, consistently maintaining a portfolio exceeding 10 million
- This involved implementing advanced pipeline optimization strategies, ensuring seamless coordination with cross-functional teams, and strategically navigating the intricacies of each phase, ultimately contributing to enhanced operational efficiency and substantial growth in loan origination volume
- Strategically managed a high-volume portfolio, consistently achieving and surpassing sales targets
- Established monthly targets at 10 loans or 2.5 million in funded volume, consistently surpassing expectations with high monthly average of 27 loans, totaling over 7.5 million in funded volume
- Exhibited a deep understanding and proficiency in navigating intricate financial transactions, diverse mortgage products, and the ever-evolving landscape of industry regulations
- Consistently demonstrated the ability to stay abreast of dynamic changes in guidelines, maintaining an above-average level of knowledge that allowed for precise and informed decision-making in complex financial scenarios
- This expertise was pivotal in ensuring compliance, mitigating risks, and optimizing outcomes within the dynamic and regulated realm of the mortgage industry
- Guided and empowered a team of 30 sales professionals, offering hands-on mentorship to cultivate individual professional growth
- Nurtured a collaborative working environment by fostering open communication, knowledge sharing, and teamwork
- Implemented leadership strategies to inspire motivation and efficiency, resulting in a highly cohesive team that consistently achieved and exceeded performance targets.
Senior Loan Officer
Carrington Mortgage Services
09.2015 - 08.2019
- Strategically cultivated leads to multifaceted approach, combining targeted prospecting, leveraging referrals, and active networking initiatives
- Utilized analytical skills to extract valuable insights from internal reports, enabling the identification and proactive outreach to key clientele
- This comprehensive lead development strategy involved a nuanced understanding of market dynamics, resulting in a robust pipeline and successful engagement with pivotal clients, contributing significantly to business growth and expansion
- Effectively managed a substantial monthly pipeline exceeding $5 million, demonstrating adept organizational skills and meticulous attention to detail
- Consistently surpassed monthly sales goals by securing rate locks that exceeded expectations
- Despite a challenging monthly target set at $3 million, the proactive management of the pipeline and exceeding rate lock expectations underscored a capacity for strategic planning and execution, contributing positively to overall sales achievements
- Exhibited specialized expertise in FHA, VA, and conventional loans, coupled with an in-depth knowledge of government guidelines
- Applied this knowledge to not only navigate the intricacies of each program, but also to differentiate between them, determining the best fit for individual customers
- This involved a finely detailed understanding of specific requirements, eligibility criteria, and borrower profiles, resulting in tailored loan recommendations that maximize benefits for clients, while ensuring compliance with relevant guidelines
- Offered extensive guidance and support to 15 new teammates, fostering their professional development, and ensuring a smooth integration into the team
- Proactively maintained a positive team morale by cultivating a collaborative and supportive work environment
- Simultaneously, sustained strong relationships with existing clients to effective communication and attentive client service, contributing to client satisfaction and long-term partnerships
- Throughout tenure, acknowledged as one of the top sales producers within a competitive cohort of 250 sales agents, consistently ranking in the top 5% for weighted metrics involving pull-through, customer satisfaction, surveys, and funded volume
- This sustained achievement underscores a proven track record of surpassing sales goals and consistently delivering outstanding results across various performance indicators during entire time with the organization.
Mortgage Banker & Customer Advisor
JPMorgan Chase
11.2001 - 08.2014
- Outperformed target funding volume with a career average of 6.5 million out of over 300 salespeople, surpassing the initial goal of 2 million per month
- Nurtured and oversaw a diverse client portfolio, concurrently managing relationships with over 50 clients monthly, demonstrating proficiency in prospecting and relationship building
- Recognized for adept negotiation skills, successfully closing high-value deals, occasionally exceeding 1 million and making substantial contributions to overall revenue
- Established a track record of leveraging market trends, applying deep product knowledge and implementing client-centric strategies, resulting in a consistent overachievement of sales objectives, including exceeding quarterly targets by an average of 20%
- As a top-performing Sales Agent, consistently showcased exceptional sales prowess by not only meeting but consistently surpassing sales targets
- This involved employing strategic sales methodologies, cultivating strong client relationships, and implementing innovative approaches to consistently outperform benchmarks
- Dedication to exceeding targets was evident in consistently achieving sales quotas and contributing significantly to revenue growth, further solidifying a reputation for exceptional performance within the sales domain
- Engaged in comprehensive consultations to discern the intricate needs of customers, employing a meticulous approach to identify optimal mortgage products
- Actively tracked and analyzed daily mortgage rates, recognizing that these rates could change multiple times within a day
- This real-time monitoring of market dynamics and guideline changes allowed for the precise customization of mortgage solutions, ensuring clients received tailored recommendations aligned with their financial goals and the dynamic nature of daily rate fluctuations.
Skills
- Relationship-building with clients, referral partners, and industry professionals
- Client Relations
- Team leadership and mentorship
- Strategic outside sales initiatives
- Proven track record of exceeding revenue targets
- Management of high-volume portfolios
- Exceptional client communication skills
- Negotiation of high-value deals
- Thriving in high-pressure situations
Volunteer Experience
Head Coach / Assistant Coach (Son's Football and Basketball Teams), Led and coached a flag football team focusing on developing players' skills, fostering teamwork, and installing sportsmanship values. Designed and executed tailored practice sessions, emphasizing fundamental techniques and game strategies. Facilitated positive player development by providing constructive feedback and encouragement. Additionally, maintained effective communication with parents, providing updates on team progress, addressing concerns, and ensuring a collaborative and supportive atmosphere for both players and their families., Managed logistical aspects of team operations, including scheduling practices and games, coordinating with league officials, and organizing team events. This involved ensuring smooth communication with parents regarding schedules, logistical details, and any other pertinent information, contributing to a well-organized and enjoyable experience for both players and their families., Implemented a player development program to assess individual strengths and areas for improvement tailoring coaching strategies to enhance each player's skills. Fostered a positive and inclusive team culture, emphasizing respect, discipline, and a passion for the sport. Additionally, organized and led team-building activities to strengthen camaraderie among players and promote a cohesive and supportive team environment.
References
Available upon request.
Timeline
Senior Loan Officer
Cross Country Mortgage
02.2022 - Current
Senior Loan Officer / Team Lead
Keller Mortgage
08.2019 - 02.2022
Senior Loan Officer
Carrington Mortgage Services
09.2015 - 08.2019
Mortgage Banker & Customer Advisor
JPMorgan Chase
11.2001 - 08.2014