Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Donald Dirks

Donald Dirks

Tacoma

Summary

Experienced driver specializing in elite and professional customer service while maintaining safety and satisfaction in high-stress conditions. Previous chauffeur for high-end clients in San Francisco and current driver on multiple gig platforms, including Amazon, DoorDash, Uber and Grubhub.

Overview

31
31
years of professional experience

Work History

Freelance Delivery Driver

Independent Contractor
09.2022 - Current
  • Professional driver on multiple gig platforms, including Amazon, DoorDash, Uber and Grubhub in Puget Sound counties, including downtown Seattle
  • Over 6,300 deliveries of food, groceries, food bank distributions, and other retail orders to various residences and businesses
  • Customer satisfaction rating consistently at 4.9 out of 5.0
  • Monthly platinum-status driver for DoorDash, meeting all criteria for the platform’s best driver rewards
  • Zero moving or parking violations in over 30,000 active miles driven, often in highly-congested areas
  • Safe driving record while maintaining on-time rating over 90%
  • Maintain upbeat, positive attitude in busy, customer-focused environment.
  • Maintain detailed records for end-of-year taxes

Professional Chauffeur

Robertson's Transportation
01.1999 - 06.2020
  • Shuttled high-end clients in Lincoln Town Car around downtown San Francisco and Bay Area.
  • Customers included a Nobel Prize winner, an Olympic gold medalist, Hall of Fame football players, authors, and CEOs.
  • Provided demanding customers round-the-clock, on-call customer service.
  • Developed extensive knowledge of city landmarks, restaurants, hotels, airports, and other points of interest to better serve clients'' needs.
  • Collaborated with dispatchers to accommodate last-minute changes or special requests from clients.
  • Ensured punctuality by planning efficient routes, accounting for traffic and construction delays.
  • Assisted passengers with luggage to provide seamless door-to-door service.
  • Provided exceptional customer service by anticipating clients'' needs while maintaining a calm demeanor in high-pressure situations.

News Assistant

Seattle Times
01.2003 - 01.2012
  • Recognized each year in performance reviews as providing exceptional service to readers, reporters and editors under strict deadlines for newspaper with circulation over 200,000 and sports section recognized as Top 10 in country.
  • Answered questions and solved readers’ problems through phone calls, emails and letters.
  • Produced and edited nearly a full page of daily results and copy. Praised by superiors for nearly error-free copy.
  • Edited, proofread and fact-checked content for accuracy.
  • Reported from field locations and wrote stories under tight deadlines.
  • Participated in editorial meetings to discuss story ideas and content.

News Assistant

San Francisco Chronicle
01.1995 - 01.1998
  • Provided clerical support and file maintenance for sports department, including handling reader complaints and issues.
  • Created high school sports beat as the only high school reporter for the San Francisco Chronicle.
  • Interviewed sometimes difficult subjects on deadline for newspaper with daily circulation over 500,000.
  • Supported journalists in producing compelling stories for increased reader engagement.

Education

Bachelor of Arts - Journalism

San Francisco State University
San Francisco, CA
05-1999

Skills

  • Customer service professional
  • Safe driving record
  • GPS and multi-navigation expertise
  • Attention to detail
  • Multi-tasking
  • Time management
  • Conflict resolution
  • Delivery recordkeeping
  • Client relationship management
  • Fluent in English

Languages

English
Native or Bilingual

Timeline

Freelance Delivery Driver

Independent Contractor
09.2022 - Current

News Assistant

Seattle Times
01.2003 - 01.2012

Professional Chauffeur

Robertson's Transportation
01.1999 - 06.2020

News Assistant

San Francisco Chronicle
01.1995 - 01.1998

Bachelor of Arts - Journalism

San Francisco State University

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