Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donald Dukatz

Lapeer,MI

Summary

Retail professional prepared to excel in shop supervision roles, bringing wealth of experience in managing teams and enhancing operational efficiency. Proven ability to maintain high standards and support collaborative work environment. Reliable and adaptable with focus on achieving results and fostering team success.

Overview

29
29
years of professional experience

Work History

Shop Supervisor

Davey Tree
01.1996 - Current
  • Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
  • Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
  • Mentored and trained new employees to ensure consistent service standards across the team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.

Field Service Technician

Qix Network
06.2008 - 03.2016
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.

Education

Lapeer High School
Lapeer, MI
05-1996

Skills

  • Positive attitude
  • Customer service
  • Technical support
  • Hardware and software installation
  • Troubleshooting and repair
  • Problem-solving

Timeline

Field Service Technician

Qix Network
06.2008 - 03.2016

Shop Supervisor

Davey Tree
01.1996 - Current

Lapeer High School

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