Donald Dyer
Randolph,MA
Summary
Dynamic leader with a proven track record at Renewal by Andersen, adept in strategic planning and team management. Elevated customer satisfaction and operational efficiency through innovative project management and effective communication. Skilled in data analysis and customer service, achieving significant improvements in business performance and revenue growth.
Overview
25
25
years of professional experience
Work History
Installation Manager
Renewal by Andersen
Northborough, MA
07.2021 - 02.2025
- Accountable for customer satisfaction through 17 project managers and 50 install crews
- Forecast and project future install revenue for 130 million dollar annual sales/installs
- Constant contact with all installation parties to communicate change in process and inform on performance
- Implement and process improvement with Installation Project Manager program from Measure Tech program to ensure homeowner service is elevated
- Effective customer resolution for high end projects
- Partner with Operations to maximize product flow through proper storage and locations
- Weekly, Monthly, Quarterly business reviews with Installation partners, and Project Managers reviewing KPIs and formulating strategy to improve results
Operations Manager
ANGELS NEUROLOGICAL CENTERS
Abington, MA
05.2019 - 03.2020
- Accountable for the daily management of 4 offices
- Successfully managed roll out of new EMR system which included migration of thousands of sensitive patient documents from one system to the other
- 12 years of medical records and personal information
- Managed support staff, clinical staff including MD's and NP's
- Composed schedules, resolved patient issues, training, hiring, terminations, and managed company owned property
- I worked many shifts on the frontline to gather perspective and knowledge of what changes were needed
- I worked with the staff to ensure proper and professional engagement of patients by asking the correct questions and gathering of needed information to ensure proper care as well as vital information for billing
Branch Manager
WALLBOARD SUPPLY COMPANY
Braintree, MA
04.2018 - 03.2019
- Promoted from Northern most Branch in Hermon, Maine to Braintree, Massachusetts
- Delivered outstanding service to customers through inventory management, employee training, proper DOT inspections of trucks with timely and proactive approach to ensure assets were maintained
- Successfully managed warehouse remapping and positioning of popular products in a manner that increased productivity and efficiency by using spaghetti diagrams of routes used by employees on foot and forklifts
- Increased awareness of truck position and return to warehouse for next deliveries by installing monitor showing locations and movement by each truck to decrease turnaround time
- Successfully dropped inventory levels by eliminating old inventory and better managing lead times of top moving sellers
- Introduced new transfer program by utilizing common carrier to transport needed inventory to other Branches without use of company trucks and employees
- Improved Branch financial performance to bonus level after 2 years of sales plan misses because of these basic improvements
Branch Manager
WALLBOARD SUPPLY COMPANY
Hermon, ME
02.2016 - 04.2018
- Hired to manage Hermon, Maine location
- Started new company division on roofing, siding, and windows
- Effectively sourced, priced, and placed product for roll out of new program
- Hired, trained, terminated, and managed fleet services to ensure maximum effectiveness
- Remapped warehouse to improve efficiency of the unload and load process decreasing time it took for each task
- Successfully reduced payroll by eliminating wasteful, and redundant tasks
- Reset Branch showroom to appealing merchandising displays and common walk in items that were previously in warehouse
- Was awarded Branch of the year in 2018 for increasing sales by 750,000.00 and reducing shrink from 12,000 to under 1,000 from 2017
- Under my direction the Branch went from a 3.8 million to 5.2 million by the close of fiscal year 2019
- The direction I had implemented was carried on by the new Branch Manager that I had trained from the day I started
- Hermon went on to another Branch of the year award
- Created partnership with Maine Veterans Project to deliver roofing materials at no charge for Military Veterans
- Increased company brand awareness with many local television spots for our partnership
Self-employed
COMMERCIAL LOBSTERING FISHING
Gouldsboro, ME
06.2008 - 02.2016
- Commercial fishing
- I was a third-generation fisherman growing up on the coast of Maine
- I was responsible for accurate measuring and proper care of live cargo during the long hours we were harvesting
- Monitor use of bait, by units used and types of bait
- This would ensure we only used what was needed based on the catch and what type was yielding better catch numbers
Store Manager
THE HOME DEPOT
Ellsworth, ME
10.2003 - 06.2008
- Delivered excellent customer service by greeting and assisting customers
- Addressed customer inquiries and complaints and resolved in effective and timely manner
- Opened new store locations and assisted in hiring and training
- Directed and supervised 5 Assistant Store Managers and 140 staff members
- Effectively reduced payroll by analyzing sales by hour and transactions numbers by time of day
- This was a huge win in our ability to serve customers more effectively
- The Ellsworth, Maine store went from the worst VOC (voice of customer) score in the New England region to Regional winner in 4 months
- I was appointed as Maine District Captain for the company and its biggest initiatives at the time
- Captain of Specialty Sales, Commercial Sales, and credit growth
- I worked with my Store Manager peers and their store salespeople to properly roll out the company objective and plans
- I held weekly conference calls with each stores Specialty Sales Managers to review prior weeks, and months results
- I conducted monthly store walks with store management teams
- I constructed improvement plans for underperforming stores
- I was also part of the New England Regions business development team for our Specialty Sales programs
- The Store was also recognized for outstanding shrink performances
- In 2006 we had a shrink of 753 dollars on annual sales of over 35 million
Assistant Store Manager
THE HOME DEPOT
Bangor, ME
03.2001 - 10.2003
- Worked closely with store associates by greeting and engaging customers
- Addressed customer inquiries and complaints in effective and timely manner
- I was accountable for proper inventory and inventory levels by observation and use of automated tools to ensure on hand counts were correct by managing the cycle count process
- I placed purchase orders and worked with the merchant groups in relation to inventory needs
- I oversaw whole store merchandising by planning seasonal displays on top items per department by using sales and margin reports
- As an ASM I oversaw the top 5 departments that calculated over 50 million of the whole stores 80-million-dollar sales volume
- My dedication and work in this role lead to my promotion to Store Manager in October of 2003
Associate Store Manager
THE HOME DEPOT
Bangor, ME
06.2000 - 03.2001
- The Associate Store Manager program was designed for former military and recent college graduates
- I entered the program as a recent college graduate
- The program was in intensively focused program that put me through all training aspect of managing the store
- I worked closely with top performers to gain the knowledge and hands on experience to eventually be promoted to Assistant Store Manager and continue through the ranks
Education
B.S. - COMMERCIAL/BUSINESS MANAGEMENT
UNIVERSITY OF MAINE AT MACHIAS
Machias, ME05.2000
Skills
- Account Management
- Team Management
- Profit & Loss
- Recruiting
- Business development
- Budgeting
- Store management
- Inventory Control
- Payroll
- Project management
- Logistics
- Supply Chain
- Merchandising
- Sales Management
- Warehouse Management
- Roofing
- Management
- Strategic Planning
- Business Development
- Store Management Experience
- Field operations
- Workload prioritization
- Data analysis
- Health and safety
- Crew management
- Customer service
- Scheduling coordination
- Meeting organization
- Task delegation
- MS office
- Performance analysis
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Installation Manager
Renewal by Andersen
07.2021 - 02.2025
Operations Manager
ANGELS NEUROLOGICAL CENTERS
05.2019 - 03.2020
Branch Manager
WALLBOARD SUPPLY COMPANY
04.2018 - 03.2019
Branch Manager
WALLBOARD SUPPLY COMPANY
02.2016 - 04.2018
Self-employed
COMMERCIAL LOBSTERING FISHING
06.2008 - 02.2016
Store Manager
THE HOME DEPOT
10.2003 - 06.2008
Assistant Store Manager
THE HOME DEPOT
03.2001 - 10.2003
Associate Store Manager
THE HOME DEPOT
06.2000 - 03.2001
B.S. - COMMERCIAL/BUSINESS MANAGEMENT
UNIVERSITY OF MAINE AT MACHIAS
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