Donald Emeh
Houston
Summary
Dynamic professional with a proven track record at Amazon, excelling in process documentation and stakeholder communication. Successfully identified and resolved workflow inefficiencies, enhancing operational efficiency. Skilled in data entry and reporting, I foster strong supplier relations while ensuring client confidentiality and safety management. Committed to driving business growth through innovative solutions.
Overview
8
8
years of professional experience
Work History
Process Assistant
Amazon
06.2025 - Current
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations.
- Met month-end reporting objectives and deadlines.
- Performed reconciliations to drive accuracy and validity of financial information.
- Leveraged accounting software to perform data entry and prepare reports and statements while minimizing errors.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
Clinical Data Management Associate
Foster International
01.2018 - 04.2025
- Identified and resolved data-handling errors and hardware conflicts to maintain organizational IMS infrastructure.
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Deployed optimal reporting software and developed dashboards and reporting systems for data summaries.
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
- Devised and implemented reliable data management procedures to enable usability and security of company data.
- Oversaw security and information retention policies and practices according to internal and government-ordered standards.
- Lent qualitative analytical support to lead data analysis testing policy.
- Analyzed content access, retention and evaluation projects to maintain nonstop information repository.
- Tested software applications and systems to identify enhancement opportunities.
- Completed quality reviews for designs, codes, test plans and documentation methods.
- Cooperated fully with product owners and enterprise architects to understand requirements.
Education
Bachelor in Law - Law
Lagos State University
Lagos08-2002
Skills
- Process documentation
- Supplier relations
- Safety management
- Management support
- Stakeholder communication
- Attendance tracking
- Scheduling coordination
- Workflow management
- Client confidentiality
- Data entry
- Verbal and written communication
- Reporting and documentation
Timeline
Process Assistant
Amazon
06.2025 - Current
Clinical Data Management Associate
Foster International
01.2018 - 04.2025
Bachelor in Law - Law
Lagos State University