DONALD E. PECK III
Omaha,NE
Summary
Results-driven professional with extensive experience in User Compliance and Technical Support. Expertise in financial record management, data entry, and reconciliation within accounting environments. Proven ability to resolve conflicts and enhance customer satisfaction through effective listening and communication skills. Highly motivated with strong work ethic, adaptability, and capacity to master new skills quickly.
Overview
13
13
years of professional experience
Work History
Accounting Assistant
Fat Brain Toys
11.2025 - Current
- Processed invoices and expense reports, ensuring accuracy and timely payments.
- Assisted in month-end closing procedures, reconciling accounts to maintain financial integrity.
- Organized financial records and documentation, improving retrieval efficiency for audits.
- Supported payroll processing by verifying timesheets and addressing discrepancies promptly.
Kitchen Closer/Bartender
Varsity/Roman Coin
02.2024 - Current
- Proficient in POS systems, inventory management, and creating a welcoming atmosphere.
- Attentive and customer-oriented bartender with experience in fast-paced environments.
- Strong problem-solving, decision-making, and communication skills, with a proven ability to build customer loyalty.
Senior Trust and Safety Consultant
LinkedIn
03.2022 - 09.2023
- Investigated credit card fraud occurring on the platform.
- Checked job postings for legitimacy.
- Utilized computer systems for tracking, information gathering and troubleshooting.
- Adhered strictly to company policies regarding confidentiality of client information.
- Actively participated in developing strategies for improving customer relations.
Customer Relations Specialist II
Global Healthcare Exchange (GHX)
08.2021 - 03.2022
- Secured repeat business by establishing strong customer relationships.
- Maintained precise records of customer interactions and transactions.
- Collaborated across departments to resolve customer issues efficiently.
- Served as liaison between hospitals and suppliers to ensure timely payments.
Disputes and Claims Representative
PayPal
12.2020 - 08.2021
- Ensured confidentiality while managing sensitive personal information effectively.
- Verified claim accuracy and ensured compliance with established policies consistently.
- Filed appeals for customers after claim denials due to insufficient evidence.
- Detected and reported potential fraud indicators during the review process efficiently.
Tier II Customer Service Lead for POS Systems
Toast, Inc.
10.2018 - 05.2020
- Enhanced customer satisfaction by providing product knowledge and service expertise.
- Led customer service team through effective training and performance management strategies.
- Resolved customer inquiries and complaints professionally and efficiently.
- Developed and programmed online restaurant menus, facilitating communication via email and phone.
- Collaborated with sales, marketing, and IT to ensure seamless service delivery.
Closing Kitchen Manager
Varsity/Roman Coin
12.2012 - 11.2017
- Established kitchen policies and procedures, enhancing food quality and safety standards.
- Tracked food and labor costs, maintaining accurate financial records and waste management.
- Scheduled kitchen staff weekly according to projected business volume, optimizing efficiency.
- Trained new kitchen staff on food handling and safety regulations, ensuring compliance.
- Streamlined kitchen operations by implementing effective policies and quality assurance measures.
Education
Some College (No Degree) - History and Philosophy of Science and Technology
University of Nebraska at Omaha
Skills
- Conflict Resolution
- Relationship Building
- Report Creation
- Programming
- Microsoft Office Suite
- Oracle & Net Studio
- Recordkeeping Proficiency
- Contract Negotiations
- Risk Management
- Problem Solving
- Team Building
- Business Operations
- Escrow Management
- Customer Complaint Resolution
- Sales
- Call Management
- Dedicated Performer
- High Achiever
- Data Analytics
- Trust and Empathy
- Organizational Skills
- Bookkeeping
- Data inputting
Affiliations
- Input
- Learner
- Individualization
- Context
- Intellect
Timeline
Accounting Assistant
Fat Brain Toys
11.2025 - Current
Kitchen Closer/Bartender
Varsity/Roman Coin
02.2024 - Current
Senior Trust and Safety Consultant
LinkedIn
03.2022 - 09.2023
Customer Relations Specialist II
Global Healthcare Exchange (GHX)
08.2021 - 03.2022
Disputes and Claims Representative
PayPal
12.2020 - 08.2021
Tier II Customer Service Lead for POS Systems
Toast, Inc.
10.2018 - 05.2020
Closing Kitchen Manager
Varsity/Roman Coin
12.2012 - 11.2017
Some College (No Degree) - History and Philosophy of Science and Technology
University of Nebraska at Omaha
Interests
Ish Fitness, Papillion, Nebraska; strength training and bodybuilding, Professional Magic the Gathering card player – competed in Magic Tournaments, traveled to Europe twice – Holland and Spain also competed in Puerto Rico; traveled to 35 states to compete; earned status as Top 100 Magic the Gathering player in World Ranking; earned status as State Champion; monetary rewards for winning tournaments