Donald Erickson
Tucson,AZ
Summary
Results-driven professional with a strong background in managing operations and mentoring new drivers. Expertise in workload management and deadline adherence ensures high-quality service delivery and client retention.
Overview
12
12
years of professional experience
Work History
Independent Contractor
Uber
Tucson, AZ
01.2018 - Current
- Delivered exceptional customer service, ensuring positive rider experiences and satisfaction.
- Utilized GPS technology to navigate efficiently, optimizing travel routes for timely pickups.
- Managed time effectively to accommodate multiple rides while maintaining high-quality service standards.
- Implemented strategies to enhance ride-sharing efficiency, reducing wait times for passengers.
- Mentored new drivers on best practices for safety and customer engagement techniques.
Senior Market Sales Associate
Allstate Insurance Co
Tucson, AZ
05.2023 - 06.2024
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Educated clients on insurance products, ensuring comprehensive understanding of coverage options.
- Processed policy changes and claims efficiently, maintaining accuracy throughout the workflow.
- Analyzed customer needs to recommend appropriate insurance solutions, driving tailored service delivery.
- Collaborated with team members to optimize sales strategies and improve overall performance metrics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Insurance Agent
GEICO, Government Employees Insurance
Tucson, AZ
01.2022 - 2023
- Educated clients on insurance policies and coverage options to enhance understanding and satisfaction.
- Processed applications and claims efficiently, ensuring compliance with company guidelines and regulations.
- Delivered exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Assisted in policy renewals and modifications, improving client retention rates through personalized communication.
- Analyzed client needs to recommend tailored insurance solutions that align with individual circumstances.
Owner
American Protective Services
Tucson, AZ
01.2018 - 01.2022
- Developed and implemented security protocols to enhance client safety and property protection.
- Managed scheduling and deployment of security personnel across various client sites.
- Trained new staff on operational procedures and customer service standards.
- Conducted regular site assessments to identify vulnerabilities and recommend improvements.
- Collaborated with clients to customize security solutions that meet unique needs.
- Oversaw incident reporting and investigation processes, ensuring compliance with regulations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Investigated workplace accidents and injuries and provided reports to workers compensation insurance investigators when necessary.
Assistant Manager
Nottinghill Apartments
Tucson, AZ
03.2018 - 03.2020
- Assisted in managing daily operations and resident services to enhance tenant satisfaction.
- Coordinated maintenance requests and facilitated timely repairs to improve property conditions.
- Supported budgeting and financial reporting processes for effective resource allocation.
- Implemented community engagement initiatives to foster positive relationships among residents.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Owner
Pro One Security
Tucson, AZ
02.2014 - 01.2018
- Fostered relationships with local law enforcement to enhance emergency response strategies.
- Analyzed industry trends to adapt services for evolving security challenges and demands.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Completed workplace incident and accident investigations ensuring compliance with workers compensation and federal regulatory standards.
Education
Bachelor of Science - Biblical Studies
Grand Canyon University
Phoenix, AZ05-2020
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ05-2016
Associate of Applied Science - Correctional Studies
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ11-2001
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Project management
- Schedule management
- Records coordination
Timeline
Senior Market Sales Associate
Allstate Insurance Co
05.2023 - 06.2024
Insurance Agent
GEICO, Government Employees Insurance
01.2022 - 2023
Assistant Manager
Nottinghill Apartments
03.2018 - 03.2020
Independent Contractor
Uber
01.2018 - Current
Owner
American Protective Services
01.2018 - 01.2022
Owner
Pro One Security
02.2014 - 01.2018
Bachelor of Science - Biblical Studies
Grand Canyon University
Bachelor of Science - Business Management
University of Phoenix
Associate of Applied Science - Correctional Studies
Maricopa Community Colleges, Rio Salado Community College