Donald Ernst
Cincinnati,OH
Summary
Talented Business Manager with claims adjuster experience emphasizing effective time management, cost control and mediation. Self-motivated, professional, friendly and customer-focused. Sound knowledge of damage assessment procedures and collision repair.
Overview
31
31
years of professional experience
Work History
Associate
Jerry Ernst Auto Body
Cincinnati, OHIO
06.1995 - 10.2021
- Directed day-to-day operations, maintenance, equipment functionality, OSHA compliance and financial management.
- Hired and supervised 9 shop technicians and assigned tasks and work orders.
- Worked closely with appraisers, rental facilities and salvage vendors.
- Presented claims to insurance companies.
- Called insurance companies to ascertain pertinent information regarding damage estimates, supplements and inspections.
- Arranged the safe pick-up and delivery of customers vehicles.
- Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
Senior Claims Adjuster
Farmers Insurance Group
San Diego, CA
07.1990 - 04.1995
- Handled and processed variety of claims, including Auto, Liability and Med pay.
- Catastrophe Loss Team experience.
- Consulted accountants, engineers, lawyers and physicians when needed.
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Recommended settlement offers and negotiated payment arrangements.
- Conducted interviews, gathered detailed information and completed field investigations.
- Reviewed data to verify validity of claims and determine case management actions.
- Contacted injured parties and legal representatives to negotiate final settlements for claims.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Previous CPCU designation.
- Mentored members of claims staff in proper procedures.
- Conducted claim and estimate re-inspections.
Education
BBA - Marketing, Management And Real Estate
University of Cincinnati
Cincinnati, OH12.1989
Skills
- Business Management
- Claims Investigation
- Oral Communication
- Active Listening
- Leadership
- Microsoft Office
- Auto Property Damage Adjusting
- Understanding of Insurance Laws
- Automobile Appraisals
- Damage Mitigation
- Policy Interpretation
- Proficient in Pathways,ADP and Mitchell Estimating programs
Accomplishments
- Community Involvement.
- Vehicle Design and Customization.
- Team Player.
- Continuing Education.
- Small Business Operations and Management.
- Land Conservation and Preservation.
Timeline
Associate
Jerry Ernst Auto Body
06.1995 - 10.2021
Senior Claims Adjuster
Farmers Insurance Group
07.1990 - 04.1995
BBA - Marketing, Management And Real Estate
University of Cincinnati
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