Evita Akpaniyire
Manhattan,KS
Summary
Dedicated Social Worker offering six years of counseling and crisis intervention expertise. Offering comprehensive background in social services and family support , as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources.
Overview
11
11
years of professional experience
Work History
Family Support Worker
Saint Francis Ministries
02.2024 - Current
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Attended court hearings related to child welfare cases
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Maintained accurate records of client progress including documentation of services provided
- Facilitated communication between parents, children, and other family members
- Promoted healthy communication within families by mediating conflicts and facilitating open discussions.
- Organized workshops and training sessions for parents, enhancing their parenting skills and knowledge of child development.
- Led support groups for parents experiencing stress related issues or dealing with mental health concerns.
CLS
Arbor Circle
07.2023 - 01.2024
- Developed relationships with clients to ensure their well-being and safety
- Provided guidance on parenting issues such as discipline methods, nutrition education and developmental milestones
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting
- Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
- Proven ability to learn quickly and adapt to new situations.
Social Worker Case Manager
State of Michigan Department of Human Services
05.2022 - 07.2023
- Interviewed clients individually and in family groups to determine services to best address specific needs
- Improved client outcomes by developing comprehensive case plans and coordinating services with community partners.
- Maintained lists of resources helpful to clients
- Collaborated with multidisciplinary teams to develop coordinated care plans that addressed clients'' complex needs holistically.
- Conducted initial screenings, intakes and needs assessments to help organize community-based services
- Organized referrals to aide individuals in recovery or dealing with daily living challenges such as food shortages
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Developed strong relationships with community organizations in order to better serve clients'' needs within their local area.
Customer Service Representative
Fifth Third Bank
11.2018 - 04.2022
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Roadside Assistance Dispatcher
Auto Club Group of Michigan
04.2016 - 09.2018
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones
- Documented services performed, operations information and dispatch details in system
- Maintained accurate records of all roadside assistance calls, aiding in data analysis and service improvements.
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from both clients and colleagues.
- Dispatched drivers to meet daily delivery needs for company customers
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Liaised with law enforcement agencies as needed during emergencies or incidents requiring additional support.
Customer Retention Specialist
Charter Communications, Time Warner Cable
08.2013 - 04.2016
- Promoted customer retention by using exceptional interpersonal skills
- Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Developed new strategies for customer retention activities.
- Conducted regular account reviews to identify opportunities for improving customer satisfaction and reducing attrition rates.
- Persuaded customers to retain services by offering discounts and special promotions on products and services
- Collected deposits or payments and arranged for billing
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Associate of Arts -
Grand Rapids Community College
Grand Rapids, MI05.2012
Skills
- Child Monitoring
- Family Needs Assessments
- Treatment Planning
- Planning & Organizing
- Critical Thinking
- Computer Skills
- Communication
- Conflict Resolution
- Customer Service
- Problem-solving abilities
- Active Listening
- Client Advocacy
Timeline
Family Support Worker
Saint Francis Ministries
02.2024 - Current
CLS
Arbor Circle
07.2023 - 01.2024
Social Worker Case Manager
State of Michigan Department of Human Services
05.2022 - 07.2023
Customer Service Representative
Fifth Third Bank
11.2018 - 04.2022
Roadside Assistance Dispatcher
Auto Club Group of Michigan
04.2016 - 09.2018
Customer Retention Specialist
Charter Communications, Time Warner Cable
08.2013 - 04.2016
Associate of Arts -
Grand Rapids Community College
Similar Profiles
Jennifer GoatesJennifer Goates
Director of Corporate Risk and Compliance at Saint Francis Ministries, Inc.Director of Corporate Risk and Compliance at Saint Francis Ministries, Inc.
Brianna RichardsonBrianna Richardson
Afterhours Supervisor at Saint Francis MinistriesAfterhours Supervisor at Saint Francis Ministries
Adonis RosalesAdonis Rosales
Driver at Saint Francis MinistriesDriver at Saint Francis Ministries