Donald Faniglula
Store Manager At Dollar General
9117 Gablewood Place,FL
Summary
Dynamic retail professional with extensive experience at Dollar General, excelling in customer service management and team development. Proven track record of boosting sales through innovative merchandising and effective inventory management. Skilled in fostering a collaborative work environment, enhancing employee performance, and driving operational excellence to achieve organizational goals.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
Dollar General
Lutz, Florida
04.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Senior Team Leader
Target
Odessa, Florida
07.2007 - 03.2021
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Built a cohesive team culture by recognizing individual achievements while emphasizing collective success as the ultimate goal.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Produced weekly, daily and monthly activity reports and forecasts.
- Reduced operational costs through effective budget management and cost control measures.
- Established clear performance metrics, monitoring progress routinely against set objectives for optimal results.
- Managed inventories and stock and kept detailed records of inventory use and sales.
- Achieved customer satisfaction targets consistently by ensuring timely delivery of high-quality products or services according to specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Delivered excellent customer service by addressing concerns promptly and ensuring complete satisfaction with products or services provided.
- Boosted customer satisfaction by addressing inquiries and concerns promptly and professionally.
- Optimized staffing levels by creating effective schedules that balanced business needs with employee preferences.
- Increased sales of organic produce through targeted marketing initiatives and in-store promotions.
- Developed strong vendor relationships, ensuring timely deliveries and high-quality products.
- Evaluated team performance regularly, providing constructive feedback for continued growth and development.
Assistant Grocery Manager
Albertsons Grocery Store
Palm Harbor, Florida
01.2000 - 06.2007
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Orchestrated performance-oriented environment by closely supporting team members.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing product recommendations.
- Adhered to company policies and procedures while promoting a positive work atmosphere among team members.
- Collaborated with other department managers to align store goals and initiatives for unified success.
- Optimized floor layout for easy navigation, resulting in improved customer experience during shopping visits.
- Coordinated special events such as tastings or demonstrations that showcased unique products available at the store location.
- Reduced shrinkage through diligent inventory control measures, including proper ordering and stock rotation practices.
- Developed staff skills through comprehensive training programs and ongoing performance evaluations.
- Maintained a clean and organized store environment by enforcing strict safety standards and sanitation practices.
- Provided exceptional service by engaging with customers regularly to assess their needs and offer valuable assistance.
- Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
- Improved store efficiency by overseeing daily operations, inventory management, and employee scheduling.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
Education
High School Diploma -
Clinton Central School
Clinton, New York 09.1987 - 06.1991
Skills
Customer service management
Employee training
Store merchandising
Team development
Retail inventory management
Team building
Shift scheduling
Operations management
Store operations
Problem-solving
Staff management
Friendly and positive
Loss prevention
Inventory management
Cash management
Customer service
Customer relations
Timeline
Store Manager
Dollar General
04.2021 - Current
Senior Team Leader
Target
07.2007 - 03.2021
Assistant Grocery Manager
Albertsons Grocery Store
01.2000 - 06.2007
High School Diploma -
Clinton Central School
09.1987 - 06.1991
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