Donald Flagg
Residential Supervisor
Houston,TX
Summary
Thoughtful Residential Supervisor overseeing direct care for approximately 120 individuals in comprehensive level 1 facility. Approachable liaison between residents, families and other invested personnel, providing access to resources and support for reintegration to society. Engaging role model with enthusiasm for connecting individuals with resources necessary to pursue healthy and productive lives.
Committed to creating safe and inclusive environment for residents. Skilled in developing and implementing programs and activities to promote diversity and inclusion in residence hall. Resolves conflicts and promotes student development through effective communication and collaboration.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Residential Supervisor
CoreCivic Inc.
Dilley, TX
03.2016 - 08.2023
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Scheduled fun social and recreational activities for residents.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
- Enforced policies and safety standards through building and room rounds.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Delivery Driver
Lowe's Home Improvement
Houston, TX
09.2014 - 03.2016
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
Education
High School Diploma -
Kashmere High School
Houston, TX 08.1980 - 05.1984
Skills
Flexible and Adaptable
Dependable and Responsible
Organization and Time Management
Attention to Detail
Package pickup and delivery
Mileage and service logs
Local routes
Attention to confidentiality
Valid driver's license
GPS and route planning
Time management
Returns pickup
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Healthcare benefitsWork from home optionPaid time offFlexible work hoursStock Options / Equity / Profit SharingPaid sick leave4-day work week401k matchWork-life balanceTimeline
Residential Supervisor
CoreCivic Inc.
03.2016 - 08.2023
Delivery Driver
Lowe's Home Improvement
09.2014 - 03.2016
High School Diploma -
Kashmere High School
08.1980 - 05.1984