Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donald Futrell

Conroe,TX

Summary

Dynamic Department Supervisor with extensive experience at Home Depot, excelling in customer service and inventory management. Proven track record in training teams and optimizing workflows, enhancing operational efficiency. Adept at conflict resolution and promoting workplace safety, consistently achieving high customer satisfaction ratings through effective communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Department Supervisor/ Garden

Home Depot
04.2025 - 07.2025
  • Assisted in training team members on operational procedures and safety protocols.
  • Supported daily workflow management by organizing tasks and prioritizing duties.
  • Collaborated with team to maintain high standards of cleanliness and organization.
  • Learned inventory management systems to track supplies and equipment usage efficiently.
  • Provided exceptional customer service through effective communication and problem-solving skills.
  • Participated in team meetings to discuss process improvements and operational challenges.
  • Maintained accurate records of daily operations to ensure compliance with company policies.

Department Supervisor/ Pro,tool Rental

Home Depot
06.2024 - 04.2025
  • Supervised team of associates to ensure efficient daily operations and customer service standards.
  • Trained new employees on product knowledge, safety protocols, and store policies to enhance performance.
  • Monitored inventory levels and organized stock replenishment processes to maintain optimal product availability.
  • Implemented visual merchandising strategies to improve store presentation and maximize customer engagement.
  • Assisted in scheduling staff shifts to optimize labor resources and meet operational needs effectively.
  • Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction ratings.
  • Coordinated with management on promotional events, ensuring seamless execution and adequate staffing levels.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.

Tool Technician

Home Depot
08.2023 - 06.2024
  • Operated and maintained hand and power tools to ensure optimal performance and safety standards.
  • Assisted customers in selecting appropriate tools for their projects, enhancing overall customer satisfaction.
  • Conducted routine inspections of tool inventory, identifying and reporting damaged or defective equipment.
  • Collaborated with team members to streamline tool checkout processes, reducing wait times for customers.
  • Provided training to new employees on safe tool usage and maintenance procedures, promoting a culture of safety.
  • Monitored stock levels of tools and supplies, facilitating timely reordering to prevent shortages.
  • Resolved customer inquiries related to tool functionality and troubleshooting, improving service quality.
  • Developed organized storage solutions for tools and equipment, enhancing accessibility for staff and customers.

Contractor

Your Choice Solutions
08.2021 - 10.2022
  • Managed project timelines, ensuring adherence to deadlines and quality standards.
  • Coordinated communication between stakeholders to facilitate project alignment and progress tracking.
  • Conducted site inspections to assess compliance with safety regulations and project specifications.
  • Assisted in developing project documentation, including scopes of work and progress reports.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

GED -

Conroe High School
Conroe, TX
05.2003

Skills

  • Customer service
  • Workplace safety
  • Problem resolution
  • Problem-solving
  • Time management
  • Leadership skills
  • Staff supervision
  • Inventory management
  • Performance improvement
  • Workflow optimization
  • Sales strategies
  • Stock management
  • Promotions execution
  • Scheduling expertise
  • Leadership
  • Coaching and mentoring
  • Product restocking
  • Operations
  • Employee scheduling
  • Order management
  • Vendor relationship management
  • Conflict de-escalation

Timeline

Department Supervisor/ Garden

Home Depot
04.2025 - 07.2025

Department Supervisor/ Pro,tool Rental

Home Depot
06.2024 - 04.2025

Tool Technician

Home Depot
08.2023 - 06.2024

Contractor

Your Choice Solutions
08.2021 - 10.2022

GED -

Conroe High School

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