Donald Garrick

Excellent customers service and professionalism for over Twenty-Five years with effective communication skills and values. Knowledgeable and have growth in Information Technology, Sales, and Customer service with a work hard focus to commitment. Skilled abilities in: - Information Technology - Communication skills - Hardware - Network Security - Paperwork management - VMware - Firewalls - Linux and Windows - Invoice preparation - Multitasking - SAP - Information System Management - Troubleshooting - Directory Service - Customer Support Savvy expert experienced in trouble shooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Self-motivated customer service that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• TestOut PC PRO Certification - CompTIA
• Google IT Automation with Python Certificate -Google.
• Google IT Support Professional Certificate - Google.

I pay attention to detail and am very versatile when learning new skills.