Donald Georgandas
Merrill,WI
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
9
9
years of professional experience
Work History
Manager
NAPA Auto Parts - Genuine Parts Mpec
10.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Recorded inventory sales into organization's weekly income report.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Approved regular payroll submissions for employees.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Assistant Manager
NAPA Auto Parts - Genuine Parts
09.2016 - 10.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Delivery Driver
The Pool People
02.2013 - 05.2015
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Calculated materials and time needed for each job.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Maintained schedule of appointments with eye for both quality and speed of service.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Troubleshot and repaired broken [Type] systems or installed updated ones for best-in-class service.
- Fixed broken [Equipment] with [Type] tools and educated customers on proper use to prevent future mishaps.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Education
High School Diploma -
Bradley Technology High School
Milwaukee, WI06.2007
Skills
- Employee Coaching and Motivation
- Project Management
- Managing Cash Register
- Managing Terminations
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Staff Management
- Issue and Conflict Resolution
- Scheduling and Coordinating
- Managing Employee Relations
- Configuration and Management
- Reconciling Cash Drawers
Timeline
Manager
NAPA Auto Parts - Genuine Parts Mpec
10.2020 - Current
Assistant Manager
NAPA Auto Parts - Genuine Parts
09.2016 - 10.2020
Delivery Driver
The Pool People
02.2013 - 05.2015
High School Diploma -
Bradley Technology High School
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