Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline
Internships
Courses
Generic
DONALD GIBSON

DONALD GIBSON

Consultant
McDonough,GA

Summary

Work history includes sales, management, insurance, and entrepreneur. All titles that require the skills of an individual to be a listener, leader, developer, creative, attention to detail, and solutions driven.

Possess the entrepreneur spirit that makes one a creator. I am a visionary who seeks the right people around to turn visions into realities.

I am an author and owner of an app that teaches couples how to effectively communicate with each other and develop plans for their families.

I have always been known to be the bridge between two sides no matter the industry. You tell me your problem, I solve it.

I have proven this inside of my relationship coaching business by bringing couples closer creating stronger bonds. I have proven this being a co-campaign manager for a mayoral candidate helping him become the youngest mayor in Moss Point, MS history by connecting him with the people. I have proven this by being the liaison between contractors and insurance companies. I have proven this at every company I've worked for by bringing the customers closer to the companies.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
3
3
Certificates

Work History

Claims Executive

RoofClaim.com
Atlanta, GA
05.2022 - Current
  • Executive level department head position
  • Created drone department to run drone inspections throughout the country
  • Brand new position inside the company where I created the job description, requirements and workflow.
  • Planned and implemented marketing strategies
  • Created, recorded, edited and acted in marketing videos for social media
  • Collaborated with management on business strategies to create more revenue
  • Solved day to day challenges to generate revenue
  • Negotiated $677,740.94 insurance settlements on 29 drone claims (not counting repairs and finance deals)
  • Responsible for over 1 million dollars revenue in 8 months
  • Communicate with insurance companies to negotiate estimate agreements
  • Liaison between contractors and insurance companies
  • Handle all supplemental claims
  • Identified company weaknesses in their battles with insurance companies
  • Consulted with the company on current practices that aren’t efficient and implemented new practices
  • Trained the roofing field team on how to identify hail damage
  • Created and implemented process and procedures to train the roofing field team
  • Created photo and damage assessment process for field team to identify hail and wind damage according to insurance companies’ standards
  • Coordinated and led meetings with the drone department
  • Brokered agreements with drone companies including EagleView, ZeitView, and ABC
  • Identified markets that are not beneficial to the company to shift the focus to markets that will produce more jobs
  • Saved the company time, resources and money by reviewing and identifying which claims are worth filing under homeowners’ insurance policies
  • Inform the company on best practices needed to file claim
  • Prepare legal documents



Claims Consultant

Self-employed
Atlanta, GA
01.2022 - Current
  • Consultant for multiple roofing companies handling all insurance claims
  • Communicate with insurance companies to negotiate estimate agreements
  • Liaison between contractors and insurance companies
  • Write estimates
  • Handle all supplemental claims
  • Inform the company on best practices needed to file claims
  • Determined proper course of action for claims processing.
  • Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
  • Documented and communicated timely claims information while supporting accurate outcomes.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Prepared legal documents for managers or legal personnel.
  • Evaluated original investigation reports and documents to resolve secondary concerns.

FILE REVIEWER

CLAIMCOR SOLUTIONS - Self Employed
TAMPA, FL
05.2021 - 04.2022
  • Review Field Adjuster’s repair estimates to ensure estimates are technically accurate and meet appropriate industry guidelines and standards for repair
  • Analyzed information gathered from investigations and reported findings.
  • Examined forms to determine insurance coverage and validity.
  • Verify appropriate file documentation is included for completion of the review process
  • Verify appropriate use of estimating software and pricing database
  • Verify proposed repairs are accurate based on knowledge of construction standards and practices as well as client requirements
  • Compile specific estimate revision requests and interacts with adjusters and team mangers (verbal and written) to obtain appropriate estimate corrections
  • Document and review and assignment assignment activity in XactAnalysis and internal systems where required
  • Understand and comprehends multiple client programs, guidelines and requirements
  • Effectively apply specific program and industry guidelines during QA review process across multiple client programs
  • Interact with clients verbal and written for specific discussions relating to assignment activity
  • Interact with Regional and Team Managers for assistance with adjuster compliance matters
  • Develop and maintains thorough knowledge of XactAnaylysis and Xactimate

FILE EXAMINER

Sedgwick Claims Management -Self Employed
09.2021 - 01.2022
  • Review Field Adjuster’s repair estimates to ensure estimates are technically accurate and meet appropriate industry guidelines and standards for repair
  • Analyzed information gathered from investigations and reported findings.
  • Examined forms to determine insurance coverage and validity.
  • Verify appropriate file documentation is included for completion of the review process
  • Verify appropriate use of estimating software and pricing database
  • Verify proposed repairs are accurate based on knowledge of construction standards and practices as well as client requirements
  • Compile specific estimate revision requests and interacts with adjusters and team mangers (verbal and written) to obtain appropriate estimate corrections
  • Document and review and assignment assignment activity in XactAnalysis and internal systems where required
  • Understand and comprehends multiple client programs, guidelines and requirements
  • Effectively apply specific program and industry guidelines during QA review process across multiple client programs
  • Interact with clients verbal and written for specific discussions relating to assignment activity
  • Interact with Regional and Team Managers for assistance with adjuster compliance matters
  • Develop and maintains thorough knowledge of XactAnaylysis and Xactimate

Independent Property Claims Adjuster

CRAWFORD AND COMPANY
, TX
04.2021 - 09.2021
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
  • Scoped and photographed properties for defects and damage.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Prepared comprehensive reports to negotiate purchase price and repair of properties.
  • Used Xactimate to compile estimates for personal property and structure damage.
  • Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Collected loss information from customers to complete claims and legal files.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.

INSURANCE ADJUSTER, •Virtual desk adjuster

PILOT CATASTROPHE
Mobile, AL
04.2020 - 04.2021
  • Investigate claim damages and situation using internal and external resources
  • Investigation steps include speaking with the insured or other involved parties such as contractors, requesting and receiving a field investigation report, research on past claim activity, research on external websites for CAT event confirmation, and engaging vendors for services, material supply and/or pricing
  • Determine policy coverage through analyzing investigation data and policy terms, including whether claim will be approved or denied
  • Notifies insured of coverage or any issues
  • Establishes reserve levels at the beginning of handling a claim and adjusts as appropriate based on investigation findings
  • Handle and owns claims submitted by independent adjusters, including making coverage and reserve decisions, and reviewing work for accuracy
  • Maintain accurate and current communication with insured/claimant
  • Maintain accurate and current claim file documentation throughout the life cycle of claim cases
  • Engage specialized departments such as Special Investigation Unit and Subrogation as appropriate
  • Determine and negotiates settlement amounts for damages claimed within assigned authority limits
  • Makes recommendations to management for settlement amounts outside of authority limits
  • Closes claim files upon completion of final payment
  • Review recommendations for causation, approval / denial made by Independent Adjusters to determine whether to approve / deny the claim
  • Approves recommendations for reserve and settlement/payment schedule amounts

FILE REVIEWER

CRAWFORD AND COMPANY
ATLANTA, GA
09.2019 - 01.2020
  • Review Field Adjuster’s repair estimates to ensure estimates are technically accurate and meet appropriate industry guidelines and standards for repair
  • Analyzed information gathered from investigations and reported findings.
  • Examined forms to determine insurance coverage and validity.
  • Verify appropriate file documentation is included for completion of the review process
  • Verify appropriate use of estimating software and pricing database
  • Verify proposed repairs are accurate based on knowledge of construction standards and practices as well as client requirements
  • Compile specific estimate revision requests and interacts with adjusters and team mangers (verbal and written) to obtain appropriate estimate corrections
  • Document and review and assignment assignment activity in XactAnalysis and internal systems where required
  • Understand and comprehends multiple client programs, guidelines and requirements
  • Effectively apply specific program and industry guidelines during QA review process across multiple client programs
  • Interact with clients verbal and written for specific discussions relating to assignment activity
  • Interact with Regional and Team Managers for assistance with adjuster compliance matters
  • Develop and maintains thorough knowledge of XactAnaylysis and Xactimate

INSURANCE ADJUSTER

PILOT CATASTROPHE
, AL
06.2017 - 08.2019
  • Supplement adjuster
  • Virtual adjuster
  • Investigate claim damages and situation using internal and external resources
  • Investigation steps include speaking with the insured or other involved parties such as contractors, requesting and receiving a field investigation report, research on past claim activity, research on external websites for CAT event confirmation, and engaging vendors for services, material supply and/or pricing
  • Determine policy coverage through analyzing investigation data and policy terms, including whether claim will be approved or denied
  • Notifies insured of coverage or any issues
  • Establishes reserve levels at the beginning of handling a claim and adjusts as appropriate based on investigation findings
  • Handle and owns claims submitted by independent adjusters, including making coverage and reserve decisions, and reviewing work for accuracy
  • Maintain accurate and current communication with insured/claimant
  • Maintain accurate and current claim file documentation throughout the life cycle of claim cases
  • Engage specialized departments such as Special Investigation Unit and Subrogation as appropriate
  • Determine and negotiates settlement amounts for damages claimed within assigned authority limits
  • Makes recommendations to management for settlement amounts outside of authority limits
  • Closes claim files upon completion of final payment
  • Review recommendations for causation, approval / denial made by Independent Adjusters to determine whether to approve / deny the claim
  • Approves recommendations for reserve and settlement/payment schedule amounts.

INSURANCE AGENT

UNION NATIONAL INSURANCE
MOSS POINT, MS
08.2017 - 02.2018
  • Recruit new staff
  • Proactively analyze customer needs through needs analysis
  • Achieve all sales goals
  • In home collections
  • In home sales presentation of products

RETAIL SALES MANAGER

CRICKET WIRELESS
D'Iberville, MS
01.2017 - 08.2017
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Door to Door Sales

Joshua Carson Communication
GULFPORT, MS
08.2014 - 12.2016
  • Sell and Market DirecTV door to door
  • Presented sales presentations and proposals to prospects in territory, identifying positive features, and advantages of DirecTV over those of competition.
  • Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
  • Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
  • Drove team revenue totals by bringing in top sales numbers.

STORE MANAGER

ALWAYS MONEY FINANCE
GAUTIER, MS
09.2015 - 07.2016
  • Deliver exceptional customer service and building effective customer relationships
  • Accurately assess a customers need, identify the most appropriate product or service
  • Accountable for store operations and is expected to maximize profitability through sales and loan growth increasing revenue, generating referrals, managing operating costs and controlling expenses
  • Play a vital role in recruiting and retaining player talent
  • Compete against last year’s numbers every month
  • Coach and counsel employee
  • Create work schedule
  • Daily collection calls and collecting collateral on defaults

Wireless Sales Consultant

AT&T WIRELESS
D'Iberville, MS
06.2013 - 07.2014
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.
  • Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Tracked and recorded department inventory of products.
  • Assisted and supported training of new sales associates.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Recommended complementary purchases to customers, increasing revenue.

MARKETING ACCOUNT MANAGER

EVOLUTION MARKETING
Mobile, AL
10.2011 - 06.2013
  • Highest gross sales in all campaigns
  • Sales face to face
  • Marketing face to face
  • Created brand awareness.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Mentored personnel on best practices and protocols to maximize productivity.

DIRECT BANKING

HANCOCK BANK
LONG BEACH, MS
10.2010 - 01.2011
  • BANKING
  • Call center/high volume inbound and outbound calls
  • Account management
  • Audited various accounts
  • Ability to focus on the stated problem, synthesize information and knowledge to achieve a solution
  • Handled escalated issues
  • Provided monthly reports
  • Open and close all account types: Checking, Savings, Money Market
  • Credit approvals/refund and debit accounts.
  • Provided advice on different bank products and financial options.
  • Opened, closed, and updated accounts for customers.

COMMUNITY ASSISTANT

AMERICAN CAMPUS COMMUNITIES, CAMPUS
STARKVILLE, MS.
04.2008 - 06.2010
  • Assist in directing and supervision of leasing, maintenance, janitorial, and housekeeping staff
  • Maintain current knowledge of area competition and market surveys
  • Complete or supervise completion of weekly activity reports, all rental applications, recording of all rental and leasing information
  • Assist property manager in reporting, assigning, and recording all resident request
  • Responsible for collecting rent and writing receipts
  • Send out marketing letters
  • Sending out billing notices
  • Provided a connection between residents and management
  • Managed office alone
  • Provided an extraordinary experience
  • Residential Construction and maintenance work to apartments for new renters
  • Cut out, replace, paint dry wall

Education

MS - Sports Communication

Mississippi State University
Starkville, MS
08.2006 - 07.2011

Certified Professional Coach, Certified Relationship Coach, Certified Bereavement Coach -

World Coach Institute
01.2017 - 06.2017

Skills

CUSTOMER SERVICE – Takes pride in building relationships to provide level 10 Customer Serviceundefined

Accomplishments

  • Successfully created and published "The Imperfect Coupl3" on Apples iTunes store, and Googles PlayStore.
  • Created communication exercises for couples that also translates into the workplace.
  • Author of "The Missing Pieces To Winning At Marriage"
  • Relationship Coach.
  • Creator of "The Family Plan." A strategic plan helping individuals create a successful family.

Software

SalesForce

Microsoft Office

Google Workspace

Certification

Relationship Coach

Timeline

Relationship Coach

06-2023

Google Ads

10-2022

Claims Executive

RoofClaim.com
05.2022 - Current

Claims Consultant

Self-employed
01.2022 - Current

FILE EXAMINER

Sedgwick Claims Management -Self Employed
09.2021 - 01.2022

FILE REVIEWER

CLAIMCOR SOLUTIONS - Self Employed
05.2021 - 04.2022

Independent Property Claims Adjuster

CRAWFORD AND COMPANY
04.2021 - 09.2021

INSURANCE ADJUSTER, •Virtual desk adjuster

PILOT CATASTROPHE
04.2020 - 04.2021

FILE REVIEWER

CRAWFORD AND COMPANY
09.2019 - 01.2020

INSURANCE AGENT

UNION NATIONAL INSURANCE
08.2017 - 02.2018

Professional Coach

06-2017

INSURANCE ADJUSTER

PILOT CATASTROPHE
06.2017 - 08.2019

Certified Professional Coach, Certified Relationship Coach, Certified Bereavement Coach -

World Coach Institute
01.2017 - 06.2017

RETAIL SALES MANAGER

CRICKET WIRELESS
01.2017 - 08.2017

STORE MANAGER

ALWAYS MONEY FINANCE
09.2015 - 07.2016

Door to Door Sales

Joshua Carson Communication
08.2014 - 12.2016

Wireless Sales Consultant

AT&T WIRELESS
06.2013 - 07.2014

MARKETING ACCOUNT MANAGER

EVOLUTION MARKETING
10.2011 - 06.2013

DIRECT BANKING

HANCOCK BANK
10.2010 - 01.2011

COMMUNITY ASSISTANT

AMERICAN CAMPUS COMMUNITIES, CAMPUS
04.2008 - 06.2010

MS - Sports Communication

Mississippi State University
08.2006 - 07.2011

Internships

Bus Cook Sports: September 2011 - December 2011

  • Analyzed broadcasting contract for Brett Farve and Southern Miss Eagles
  • Sat in on day to day operations with Agent Bus Cook
  • Analyzed contracts for athletes signed to Bus Cook Sports

Integral Sports Management: May 2011 - September 2011

  • Contact potential clients
  • Obtain and set interviews with athletes
  • Maintain all statistical data associated with each athlete
  • Identify talent
  • Set travel schedule

Empire Sports Agency: August 2010 - December 2010

  • Research and analyzed players entering the draft
  • Create powerpoint presentations for owner to deliver
  • Watch the waiver wire for openings of positions when athletes were cut to fill with our current roster of athletes

Courses

Courses at Mississippi State:

Sports Law

Commercial Law

Environmental Business Law

International Business Law

Public Relations

Service Marketing

Interpersonal Communication

Intercultural Communication


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