Donald Gilchrist
Grinnell,IA
Overview
20
20
years of professional experience
Work History
Department Manager
McDonald's
02.2017 - 02.2021
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job morale.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of unprofessionals to consistently achieve or exceed performance targets.
- Reduced process issues by training and coaching employees on policies and procedures.
- Assisted in interviewing and hiring of new personal.
- Managed the complete preventative maintenance and cleaning programs.
- Developed and drive safety and training to ensure safe working practices.
Support Manager
Walmart
11.2015 - 12.2016
- Cross merchandising of current special buy items to drive sales.
- Answer questions of stock crew and train as need for current tasks of the employee.
- Customer service to ensure a good shopping experience.
Production Specialist
JELD-WEN
01.2020 - Current
- Delivered quality products with effective use of control procedures and good inspection skills.
- Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
- Maintained equipment in good working order by checking settings and operation, troubleshooting problems and completing basic repairs.
- Increased production capacity by training new employees on machinery operation and safety protocols.
Distribution Associate
Amazon
02.2015 - 07.2015
- Ensured timely and accurate order fulfillment and delivery.
Department Manager
Lowes Home Improvment
06.2004 - 09.2011
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage.
- Create new shrink programs quarterly to reduce high shrink items of that quarter
- Communicated with managers of other departments to maintain transparency, and open store wide communication.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Allocution of assets to further business needs.
- Oversight of all team leads to progress training programs not only for new personal, but the team leads themselves to cultivate new leadership assets and development.
- Drive current safety programs and the development of new safety protocols.
- Train and certify all powered industrial trucks.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Weekly training to stay up to date on current product knowledge.
- Give weekly classes to train all department employees on new product knowledge.
- Customer complaint resolution to ensure that every customer leaves happy with every order.
Education
High School Diploma -
Woodbridge High School
06.2002
Skills
- Safety Compliance
- Safety Management
- Production Scheduling
- Workflow Management
- Schedule development
- Machine Setups
- Precision measurement
- Cross-training abilities
- Assembly procedures
- Mechanical Aptitude
- Quality assurance standards
- Quality Inspections
- Assembly protocols
- Waste Reduction
- Electrical Safety
- Hazardous Material Handling
- Product Inspection
- Machine Operation
- Equipment Calibration
- Shipping coordination
- Product Assembly
- Product packing
- Hand-tool proficiency
- Lockout and tagout procedures
- Materials Handling
- Hand tools
- Complex Problem-Solving
- Quality Assurance
- OSHA Compliance
- Shipment Preparation
- Defect monitoring
- Equipment Troubleshooting
- Documentation expertise
- Teamwork and Communication
- Production Processes Knowledge
- Teamwork and Coordination
- Supply organization
- Positive Attitude
- Strong Work Ethic
- Equipment Repair
Timeline
Production Specialist
JELD-WEN
01.2020 - Current
Department Manager
McDonald's
02.2017 - 02.2021
Support Manager
Walmart
11.2015 - 12.2016
Distribution Associate
Amazon
02.2015 - 07.2015
Department Manager
Lowes Home Improvment
06.2004 - 09.2011
High School Diploma -
Woodbridge High School