Donald Gipson
Detroit,MI
Summary
Human Resources professional with experience managing employee relations, compliance, talent requisition, and HRIS systems within multi-state environments. Having the experience and knowledge of supporting workforce stability and organizational compliance, I'm eager to contribute to an organization focused on growth.
I have a background in OSHA and Environmental Health & Safety compliance, HR training delivery and supporting senior leadership with HR strategies and strengthening employee performance and retention.
Overview
4
4
years of professional experience
Work History
HR Manager
HUMAN-I-T
Detroit, MI
09.2024 - 05.2025
- Managed day-to-day Human Resources operations including Recruitment and Talent Requisition, Benefits administration, and Policy Development.
- Conducted employee relations investigations involving workplace conflict, disciplinary action, and policy violations while ensuring compliance with company policy and labor regulations in multiple states.
- Led full-cycle recruitment: job postings, candidate screenings, interviewing, hiring decisions, onboarding and employee training.
- Ensured compliance with federal and state labor laws including documentation, employee records management, and HR policy enforcement.
- Administered HRIS systems including Paycom and UKG, improving data management and HR reporting processes.
- Partnered with C-Suite leadership to develop and implement policies for AI integration, training programs and workforce development initiatives across all departments.
HR Generalist
HUMAN-I-T
Detroit, MI
01.2023 - 09.2024
- Supported full-cycle HR operations across multiple locations in Michigan and California.
- Led OSHA and Environmental Health & Safety (EHS) programs including safety campaigns, emergency preparedness, and compliance audits.
- Reduced company-wide turnover from 16.1% to 2.4% within one year through engagement programs and improved onboarding and offboarding processes.
- Delivered HR training sessions including new hire orientations, policy education and workplace compliance.
- Supported leadership with HR metrics and workforce reporting used to guide retention and staffing decisions.
- Managed employee relations matters including disciplinary actions, conflict resolution and performance documentation.
- Managed unemployment cases.
HR Generalist
SECURITAS
Dearborn, MI
09.2022 - 01.2023
- Maintained employee personnel records and digitized HR documentation within the organization's HR database.
- Managed employee relations issues including disciplinary actions and terminations in compliance with company policy.
- Represented the organization in unemployment hearings by preparing documentation and presenting case information.
- Delivered HR training to security personnel regarding company policies and workplace expectations.
- Ensured HR documentation and personnel records complied with internal policy and labor regulations.
Contact Center Consultant
Comerica Bank
Farmington Hills, MI
08.2025 - Current
- Managed customer inquiries to deliver effective solutions and enhance overall service quality.
- Collaborated with leadership to streamline processes, increasing efficiency in customer interactions.
- Monitored and evaluated metrics to ensure compliance with service standards and operational guidelines.
- Leveraged CRM systems to document interactions and track resolution progress, ensuring timely follow-up on customer issues.
Education
Bachelor of Science - Public Relations & Applied Communications
Western Michigan University
Kalamazoo, MI06-2019
Skills
- Verbal and written communication
- Succession planning
- Workers' compensation
- Product knowledge
- HRIS software
Timeline
Contact Center Consultant
Comerica Bank
08.2025 - Current
HR Manager
HUMAN-I-T
09.2024 - 05.2025
HR Generalist
HUMAN-I-T
01.2023 - 09.2024
HR Generalist
SECURITAS
09.2022 - 01.2023
Bachelor of Science - Public Relations & Applied Communications
Western Michigan University