Donald Giyo
Niles,IL
Overview
19
19
years of professional experience
Work History
Human Service Caseworker
State of Illinois-Department of Human Services
Skokie , IL
10.2004 - Current
- Conducted assessments of family strengths, needs and barriers.
- Obtained income, asset and financial information to determine program eligibility.
- Attended meetings and participated in staff development training activities.
- Supported applicants in completing documents with accuracy for human service programs.
- Prepared documents necessary to initiate, continue and modify public assistance.
- Interviewed applicants to verify information eligibility for public assistance.
- Discussed rights and responsibilities associated with public assistance with applicants.
- Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
- Processed benefit computations and under or overpayment adjustments.
- Evaluated and addressed individual client needs and concerns.
Education
Bachelor of Science - Civil Engineering
University of Baghdad
Iraq 06.1998
Some College (No Degree) - General Education
Truman Collage
Chicago, ILSkills
- Community Outreach Expert
- Computer Skills
- Team Management
- Active Listening
- Organizational Skills
- Customer Service
- Good Work Ethic
- Microsoft Office
- Data Management
- People Skills
- Relationship Building
- Friendly, Positive Attitude
Languages
Arabic
Native/ Bilingual
Assyrian
Native/ Bilingual
English
Full Professional
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Timeline
Human Service Caseworker
State of Illinois-Department of Human Services
10.2004 - Current
Bachelor of Science - Civil Engineering
University of Baghdad
Some College (No Degree) - General Education
Truman Collage