Donald Griffin
Stone Mountain,GA
Summary
Dynamic and highly motivated professional with a proven track record at Stars and Strikes, excelling in operations management and team coordination. Skilled in inventory management and committed to enhancing customer satisfaction through effective communication. Recognized for implementing process improvements that boosted performance and efficiency in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Line Cook
Crescent Hotels & Resorts
10.2024 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Operations Manager
Stars and Strikes
05.2023 - 09.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Relief Manager
RaceTrac
03.2021 - 05.2023
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
- Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
- Coordinated special events within the store location to generate interest from customers while promoting brand awareness.
- Implemented efficient inventory management strategies for optimal stock levels and minimized waste.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Provided constructive feedback to workers, which improved morale, and boosted efficiency.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
Education
High School Diploma -
Stephenson High School
Stone Mountain, GA05.2019
Skills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Professional attitude
- Customer service
- Reliable and trustworthy
- Active listener
- Food preparation
- Problem-solving
- Food safety knowledge
- Team coordination
- Food safety
- Cleanliness standards
- Kitchen sanitization
- Knife skills
- Kitchen station setup
- Kitchen sanitation
- Following cooking methods
- Deep fryer operation
- Kitchen organization
- Quality control
- Kitchen operations
- Line management
- Grilling techniques
- Workload management
- Ingredient preparation
- Food safety standards
- Server communication
- Meat cutting
- Frying techniques
- Food presentation
- Food allergen safety
- Food plating
- Inventory management
- Prepared foods plating
- Food storage
- Portion control
- Food rotation
- Portioning
- Menu item memorization
- Crew training
Timeline
Line Cook
Crescent Hotels & Resorts
10.2024 - Current
Operations Manager
Stars and Strikes
05.2023 - 09.2024
Relief Manager
RaceTrac
03.2021 - 05.2023
High School Diploma -
Stephenson High School
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