DONALD HAMBERG

Personal shopper for online orders.

Dispensing orders

Staging orders

• Delivered exceptional customer service in high-volume dining environment.
• Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
• Trained and mentored new team members on service standards and procedures.
• Collaborated with kitchen staff to optimize order delivery and enhance guest satisfaction.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
• Addressed guest concerns and resolved all issues to guests' satisfaction.
• Resolved guests complaints while maintaining positive customer environment.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
• Supervised staff of 90+ through motivational coaching and effective training programs for service and sales techniques.
• Assisted staff in building menu expertise to answer customer questions and make personal recommendations.

• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Led and directed team members on effective methods, operations and procedures.
• Responsible for maintaining and managing Multiple Units including Chili's on Terminal 2.Inventory, Ordering food and liquor, managing all FOH Operations, Guest interaction and satisfaction.

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Earned management trust by serving as key holder, responsibly opening and closing store.
• Provided an elevated customer experience to generate a loyal clientèle.
• Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Responsible for all photography for company web site and Player autograph signings.

• Correctly calculated inventory and ordered appropriate supplies.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Prepared for and executed new menu implementations.
• Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
• Achieved highest employee retention rate in the region.

• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Led and directed team members on effective methods, operations and procedures.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• ACCOMPLISHMENTS Schedule and direct team members in daily work assignments to maximize productivity leading to the best AVT (Actual vs.
• Theoretical) Food costs and loss prevention in the 5 store franchise.
• Consistently chosen to host New Menu Item Rollouts for all Franchise KM's and GM's.
• Lowest Team Member turnover ratio in the Company.